LORENA BUITRAGO
VILLAVICENCIO
Summary
Dynamic sales executive with over 6 years of experience providing a high level of customer service while increasing revenue. Successful in leveraging sales technologies, software, and CRM data to identify, analyze, and act on leads, opportunities, and sales funnels. Pleasant communicator focused on exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
RESTAURANT MANAGER
RESTAURANT PELUZA
CASANARE
01.2019 - 11.2022
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Prepared for and executed new menu implementations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Organized receptions, promotions and corporate luncheons.
- MANAGE OVER 50 CUSTOMER CALLS WITH A HIGH EFFECTIVENESS RATE
EDUCATIONAL SALES
EF EDUCATION INTERNATIONAL
BOGOTA
04.2010 - 04.2016
- Drove phases of sales from leads generation and prospecting to presentations and contract development.
- Reviewed research on educational programs and delivered custom recommendations to clients, focusing on addressing individual needs.
- Empowered clients to pursue skills development, resulting in sale of comprehensive instructional programs.
- Strategized and implemented methods for increasing sales within territory based on specific needs of area educators.
- Prospected leads, set up appointments and offered products and services to drive sales.
- Delivered presentations at conferences and trade shows, representing diverse training programs.
- Represented company at trade shows to promote offerings and acquire new customers.
- Grew designated market segment through strategic pursuit of quality leads such as school administrators.
- Collected data, modeled trends and submitted sales forecasts to management.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Education
HOTEL TECHNICIAN - Hospitality Administration And Management
POLITECNICO INTERNATIONAL
BOGOTA04.2009
BASIC INTERNATIONAL CUISINE DIPLOMA - COCINA
ESCUELA DE COCINA GUILLERMO TORRES
BOGOTA COLOMBIA12.2007
Skills
- Money Handling
- Profit Optimization
- Scheduling Staff
- Service Delivery Management
- Labor and Overhead Cost Estimation
- Supply Ordering and Management
- Database Interface and Query Software
- Problem Solving
- Recruitment and Hiring
- Monitoring Food Preparation
- Staffing and Sales Reporting
- Employee Performance Evaluations
- Inventory Management
- Quality Assurance
Accomplishments
- Reduced employee turnover by 80% by creating and implementing a no-cost incentive program.
- Increased sales by 100% while reducing food costs by 30%,
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native language
English
Elementary
A2
Timeline
RESTAURANT MANAGER
RESTAURANT PELUZA
01.2019 - 11.2022
EDUCATIONAL SALES
EF EDUCATION INTERNATIONAL
04.2010 - 04.2016
HOTEL TECHNICIAN - Hospitality Administration And Management
POLITECNICO INTERNATIONAL
BASIC INTERNATIONAL CUISINE DIPLOMA - COCINA
ESCUELA DE COCINA GUILLERMO TORRES
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