Loren Montanez
Aurora,CO
Summary
Dedicated, reliable and honest business professional. With 18 years of experience in running my own business. Organized, friendly and proactive. Customer service skills have been able to multitask and take on multiple clients and situations. Which always resulted in giving each individual client what they needed and resolving whatever the issue was. Leadership, attentive, caring, compassionate, kind Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Medical Care Coordinator Front Desk
Clinix Center For Health
04.2023 - Current
- Coordinated the transition of patients between healthcare settings, ensuring seamless continuity of care.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure compliance in all aspects of medical care coordination activities.
- Advocated on behalf of patients, helping them navigate complex insurance policies and secure necessary coverage for medical services.
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Enhanced patient satisfaction by efficiently coordinating medical care and addressing individual needs.
- Reduced patient wait times by effectively managing appointments and scheduling necessary procedures.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Manage Reception areas and ensure very person has been assisted in a deligent manner.
- Phreesia mobile registration
- follow my health patent portal knowledge
- EHR and Veradigm PM knowledge
- Coordinate patient care with all providers
- collect outstanding balances
- update all patient information, i.e. phone messages consents, insurance cards and photo id
- complete insurance verifications
- answer main lines and phone calls as needed
- understanding all insurances and plans
- Took on multiple positions while conducting my hired position
- managed more then 8 Medical providers and 3 Chiropractic providers schedules
Franchise Owner
L&G Enterprises
01.2016 - 01.2022
- Company Overview: Janpro Franchise Owner
- Cleaning and managing accounts
- Janpro Franchise Owner
Owner - Curandero
Alivio Espiritual
04.2009 - 01.2010
- Lead -Massage Therapist
- Front desk work
Massage Therapist
Lavender Fields Beauty Retreat
04.2009 - 01.2010
- Lead -Massage Therapist
- Front desk work
Massage Therapist
First Feather Day Spa
09.2007 - 12.2007
- Massage Therapist
- Front desk work
Education
AOS - Occupational Studies in Massage Therapy -CMT
Heritage College
Denver, CO01.2007
Skills
- Self motivated
- Detail oriented
- Adaptability
- Introspection
- Customer service skills
- Communication skills
- Sales skills
- HIPAA Compliance
- Documentation accuracy
- Healthcare administration
- Insurance knowledge
- Clinical Leadership
- Team Management
- Care Planning
- Setting schedules
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
Preferredpronouns
Him/He/His
Languages
Spanish
Native or Bilingual
Timeline
Medical Care Coordinator Front Desk
Clinix Center For Health
04.2023 - Current
Franchise Owner
L&G Enterprises
01.2016 - 01.2022
Owner - Curandero
Alivio Espiritual
04.2009 - 01.2010
Massage Therapist
Lavender Fields Beauty Retreat
04.2009 - 01.2010
Massage Therapist
First Feather Day Spa
09.2007 - 12.2007
AOS - Occupational Studies in Massage Therapy -CMT
Heritage College
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