LOREL WILCOX
Lakewood
Summary
Operational professional prepared to drive efficiency and optimize processes. Experience in managing operations, improving workflows, and implementing effective solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in resource allocation, process improvement, and strategic planning. Reliable and resilient, fostering productive and cohesive work environment.
Overview
11
11
years of professional experience
Work History
Server
Yard House
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
ASSISTANT MANAGER AND BARTENDER
Bonefish Grill
09.2022 - 04.2024
- Maintaining quality customer relations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated employee testing to ensure food knowledge.
- Assisted the General Manager in bookkeeping
PROJECT MANAGER
Stone Crafters Inc
08.2021 - 05.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Create company documents and training manuals upholding company standards.
- Assist in the hiring and firing of employees based on company needs.
- Create marketing campaigns and analyze marketing date to ensure success.
LEAD OPERATIONAL SPECIALIST
B4 Adventure
02.2021 - 08.2021
- Coordinator of all large shipments and purchase orders.
- Managed the logistics and scheduling of all large clients maintaining client relations with expert customer care.
- Coordinated logistics operations including scheduling shipments, managing inventory levels, tracking deliveries closely.
- Trained junior staff members on company policies, procedures, and best practices to ensure consistent performance across the team.
- Led cross-functional teams during complex projects ensuring clear communication lines were maintained throughout all stages.
PERSONAL AND EXECUTIVE ASSISTANT
Lisha Russo, CPA
08.2014 - 01.2020
- Prepare contracts and engagement letters
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
BACHELOR OF SCIENCE - Mathematics, German
University of North Texas
Denton, TX05-2019
Skills
- Excellent communication skills
- Maintaining quality customer relations
- Problem solving and identification
- Operational efficiency
- Executive and Administrative support
- Schedule & calendar planning
- Warehouse operations
- Strong work ethic
- Strong multitasking
- Project planning
Timeline
Server
Yard House
08.2024 - Current
ASSISTANT MANAGER AND BARTENDER
Bonefish Grill
09.2022 - 04.2024
PROJECT MANAGER
Stone Crafters Inc
08.2021 - 05.2022
LEAD OPERATIONAL SPECIALIST
B4 Adventure
02.2021 - 08.2021
PERSONAL AND EXECUTIVE ASSISTANT
Lisha Russo, CPA
08.2014 - 01.2020
BACHELOR OF SCIENCE - Mathematics, German
University of North Texas
Similar Profiles
Amani FontenotAmani Fontenot
Server at Yard HouseServer at Yard House
Tina MulderTina Mulder
Server at Yard HouseServer at Yard House
Marilyn RamosMarilyn Ramos
Hostess at Yard HouseHostess at Yard House