Loralei Hevesy
Colorado Springs
Summary
Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic.
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Ice Cream Server
Kilwins Chocolates & Ice Cream
Fishers
12.2025 - 07.2026
- Provided excellent customer service while serving ice cream and chocolates.
- Maintained cleanliness and organization of the serving area and equipment.
- Assisted customers in selecting flavors and toppings to enhance their experience.
- Collaborated with team members to ensure smooth service during busy hours.
- Followed safety and hygiene protocols to maintain product quality and safety standards.
- Created visually appealing ice cream sundaes for customer enjoyment.
- Trained new staff on proper serving techniques and customer interaction skills.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Cleaned tables, chairs and dining areas after customer use.
Gymnastics Coach
Dana Mannix Gymnastics
Fishers
01.2021 - 07.2025
- Developed training programs for athletes of various skill levels.
- Instructed gymnastic techniques and safety practices during classes.
- Organized and supervised team practices and individual training sessions.
- Evaluated athletes' performance to identify areas for improvement.
- Collaborated with parents to discuss athlete progress and development.
- Mentored junior coaches on effective teaching methods and strategies.
- Planned and executed gymnastics events and competitions for participants.
- Adapted coaching methods based on individual needs of each athlete.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Created a safe and supportive environment for athletes to practice their skills.
- Communicated with parents regarding children's behavior and progress in class.
- Prepared various warm up activities for each class based on skill level and age.
- Provided motivational support and guidance to participants to develop and sustain positive relationships.
- Modified instruction depending upon age group and skill level of participants.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Worked with other coaches, team members and school leadership to maintain strong program.
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
- Developed and implemented individualized gymnastics programs for students of all skill levels.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
- Planned workouts tailored specifically towards improving overall strength, agility and endurance.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Developed successful practice schedules to meet challenging requirements.
- Directed physical conditioning programs to enable athletes to achieve maximum performance.
Education
Fishers Highschool
Fishers, INSkills
- Customer service
- Team collaboration
- Event planning
- Coaching techniques
- Safety protocols
- Time management
- Communication skills
- Problem resolution
- Friendly and outgoing
- Order preparation
- Flexible schedule
- Suggestive selling
- Cross-selling products
- Cleanliness and hygiene
- Food sales and promotion
- Conflict resolution
- Motivation and encouragement
- Parental communication
- Safety protocol
- Staff development
- Team bonding
References
References available upon request.
Timeline
Ice Cream Server
Kilwins Chocolates & Ice Cream
12.2025 - 07.2026
Gymnastics Coach
Dana Mannix Gymnastics
01.2021 - 07.2025
Fishers Highschool