Lonnie Garcia
Northglenn,CO
Summary
Accomplished Program Manager and HQS Inspector Supervisor with a proven track record at Denver Housing Authority, enhancing inspection efficiency and compliance. Expert in quality control and fostering team growth, I've helped with initiatives that significantly improved processes that has given housing providers and participants satisfaction. Specializing in vendor issues and I am skillful at strategic planning, my leadership ensures rigorous audit standards and operational excellence.
I have a strong capability of de-escalating intense situations that come up from time to time and get issues resolved enuring housing providers and/or participants are happy being in the HCV program. I have had experience presenting to housing providers and participants in the HCV process from the moving to leasing up and everything in-between.
I have worked diligently in minimizing the amount of vendor changes that have been left unprocessed for too long of a time. Having done this, I have been able to concentrate more on resolving other issues that may arise, to ensure HCV performs at its highest level possible.
Overview
6
6
years of professional experience
Work History
HQS Inspector
Denver Housing Authority
06.2023 - Current
- Prepare reports detailing findings of HQS inspections.
- Ensure compliance with HUD regulations through meticulous attention to detail during inspections.
- Uphold codes and regulations governing materials, processes, and procedures.
- Deliver reports on findings from inspections, helping housing providers understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Process and complete vendor changes to unsure housing providers are paid correctly and in a timely manner.
- Provide guidance to housing providers on HCV processes and billing issues also contacting the housing providers with issues that may arise while participating in the HCV program.
- Communicate with HCV staff regarding issues there may be with HAP payments and working with them for a resolution.
Program Manager
Denver Housing Authority
11.2021 - 06.2023
- Managed and supervised HCV staff processing daily operations, ensuring staff is complying with policies and regulations.
- Established strong relationships with housing providers and participants, to ensure certifications are processed and payments are completed in a timely manner.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Audited certifications (lease-ups, rent increases, annuals, interims, portability billing) completed by staff to ensure HUD requirements/guidelines were followed.
- Communicated with administrators and directors in finding resolutions to improve processes and create a stable work environment for staff.
- Processed and completed vendor changes that were assigned to me.
- Provided guidance to staff and other managers to ensure procedures and processes were being followed.
HQS Inspection Supervisor
Denver Housing Authority
05.2019 - 11.2021
- Promoted a culture of continuous improvement within the department by encouraging feedback from team members on existing processes.
- During Covid, improved inspection process efficiency by streamlining workflows and implementing new procedures.
- Reduced inspection errors by communicating with housing providers and participants letting them know HQS policies and guidelines.
- Met with housing providers in person to listen and discuss the inspection process, rent increase requests and lease-ups.
- Audited rent reasonableness used for processing lease-ups and rent increases.
Education
High School Diploma -
Wagon Mound Public Schools
Wagon Mound NMElementary Education
New Mexico Highlands University
Las Vegas, NMSkills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- HCV/PHA Rent Calculation Certified
- HQS Certified
- Occupancy Training
- Supervisor/Management Training
- Portability Training
- Perform vendor/management changes
- Perform quality control concerning rent reasonableness
- Audit lease-ups and portability billing
Timeline
HQS Inspector
Denver Housing Authority
06.2023 - Current
Program Manager
Denver Housing Authority
11.2021 - 06.2023
HQS Inspection Supervisor
Denver Housing Authority
05.2019 - 11.2021
High School Diploma -
Wagon Mound Public Schools
Elementary Education
New Mexico Highlands University
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