Dynamic and results-driven professional with experience at AMC Theatres and Farm Bloomington. Proven expertise in time management and customer service, enhancing operational efficiency and guest satisfaction. Recognized for adaptability and attention to detail, consistently improving team performance and maintaining high food safety standards. Committed to delivering exceptional service in fast-paced environments.
Moved from a regular associate (Concessions, Box Office, Usher) to Team Lead in January 2018.
In charge of opening/closing checklists, managed schedules, reviewed advertisements before screening.
Answered customer inquiries in person and over the phone.
Recruited customers to AMC A-List.
Managed self-service kiosk software and hardware.