- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Coding and Programming
- 3D Printing
- Video Gaming
- Virtual Reality
- Web Development and Design
- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
- Developing software, websites, and apps in various programming languages
- Historical Exploration
- Volunteer Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Participating in cultural exchange programs and homestays
- Food Tourism
- High-Intensity Interval Training
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
- Mindfulness Practices
- Swimming
- I participate in low-impact exercises to strengthen core muscles
- Interior Design
- Graphic Design
- I like working with my hands and fixing things
- Avid Reader
Luke Masto
Centennial,CO
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Trade level experience in IT, and many retail / customer service jobs under my belt.
Overview
5
5
years of professional experience
Work History
IT Technician (Apprentice)
Small Office Solutions (Denver)
05.2022 - 11.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Learned how to contract clients and maintain them, all over the denver metro area.
- Learned basic hardware skills & software skills applied this by installing products and doing upkeep for many clients.
- Became proficient in microsoft products, especially windows software side and apps ( Word, Excel etc)
- NOTE: This was an apprentice hands on position. It was paid hourly, and was client to individual work.
Sales Floor Associate
Best Buy Inc
08.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Learned sales floor tactics, and gained general sales floor experience ( Selling products helping customers find a product, greeting customers)
- Physical roles included cashiering, stocking, receiving pallets/unloading, helping customers, having general product knowledge
- NOTE: Seasonal position with best buy.
Front End Customer Service Associate
Kroger
03.2020 - 01.2021
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Collaborated with fellow associates to improve overall store operations and customer experiences.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Physical experience included bagging, stocking, cashiering, and returning carts to the store. Cleaning and store greeting was required as this job was worked under Covid-19 Lockdowns.
Education
High School Diploma -
Heritage Highschool
Littleton, CO05-2023
Skills
- Desktop technical support
- Hardware installation
- Network troubleshooting
- Remote support
- Network maintenance
- Stocking
- Security monitoring
- Customer service
- Sales
- Team work
- Front end retail / grocery store duties
Currently enrolled in University
- Currently Enrolled at University of Colorado Denver for business and computer related bachelor and minors
- Completed one year at Colorado State University (Fort Collins)
- Completed one year at arapahoe community college (Littleton)
Interests
Timeline
IT Technician (Apprentice)
Small Office Solutions (Denver)
05.2022 - 11.2024
Sales Floor Associate
Best Buy Inc
08.2021 - 03.2022
Front End Customer Service Associate
Kroger
03.2020 - 01.2021
High School Diploma -
Heritage Highschool
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