GIULIO BOZZONE JR.
Great Meadows
Summary
Experienced professional with a solid foundation in customer interactions, service solutions, conflict resolution, communication, and problem-solving. Skilled team collaborator excelling in dynamic environments, delivering results through efficient and empathetic service. Recognized for reliability and proactive approach in achieving customer and organizational goals. Dedicated Customer Service expert with strong grasp of service delivery and proven multitasking abilities, focused on fostering professional relationships to drive profitability and business success.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Transitional Meter Reader
Jersey Centerl Power and Lighting
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Assistant Community Manager
FirtService Residential
04.2020 - 04.2022
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Rural Carrier Associate (Seasonal)
United States Post Office
12.2018 - 03.2020
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Signed and received mail with signature requirements upon delivery and loading.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
Customer Service Representative (Banking)
Wells Fargo
12.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
Hackettstown High School
Hackettstown, NJ06-2014
Skills
- Accurate record keeping
- Document interpretation and review
- Meeting attendance
- Equipment maintenance
- Positive client rapport
- Proficient in Microsoft Office
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Relationship building
Certification
- New Jersey Realestate License - Expected Completion June 2025
- [CDL New Jersey] License - June 2025
- Property Manager Certified Expected Completion June 2025
Timeline
Assistant Community Manager
FirtService Residential
04.2020 - 04.2022
Rural Carrier Associate (Seasonal)
United States Post Office
12.2018 - 03.2020
Customer Service Representative (Banking)
Wells Fargo
12.2015 - 01.2018
Transitional Meter Reader
Jersey Centerl Power and Lighting
High School Diploma -
Hackettstown High School
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