Lizeth Mendez Medina
Denver
Summary
I am in search of a job according to my customer service ability and social skills, quick learner in anything. I would like to get more experience that will allow me to continually renew my knowledge, to test it and put it into practice. Dependable and comfortable working in a high-stress environment. Excellent problem solving and people skills.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Qualified with robust background in supporting classroom activities and fostering student growth. Proven track record in assisting teachers with lesson preparations and managing classroom environments. Demonstrated ability to effectively communicate and collaborate with both students and educators.
Overview
15
15
years of professional experience
Work History
Paraprofessional
Aurora Public School District
07.2019 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Administered tests and assessments to evaluate student progress and performance.
Customer Service Representative
Omni Transportation/ Westco
02.2016 - 07.2017
- Company Overview: Third party company for LTL transportation.
- Received orders from customers through company email.
- Responsible for entering the orders in the system.
- Creating and sending out the Bill of Ladings of the orders to corresponding customers via email or fax.
- Call corresponding LTL company to arrange the pick up date and time.
- Track previous shipments on the LTL company's website.
- Reach out to the receiving customer if anything with the shipment went wrong during transit such as any delay, weather or any other source of delay and/or damage. Via email or call depending on the issue.
- File paperwork from shipments that have been delivered cleared.
- 303-327-8899
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front desk clerk
Andrae Michaels Portrait Studio
03.2015 - 05.2015
- Responsible for answering incoming calls
- Calling customers with reminders about their scheduled appointments.
- Calling customers throughout the day when an appointment was missed.
- Schedule and change appointments if needed.
- Login in customers as they come in.
- Taking payments, cash and/or credit/debit cards.
- Selling packages to the customers.
- Cleaning up the studio after close time and maintaining a functional studio.
- 303-368-4458
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Account Service Representative
Royal Crest Dairy
10.2007 - 05.2014
- Responsible for entering new service applications into the system.
- Enter and run electronic draft authorizations-checks.
- Enter and run re-occurring electronic draft authorizations-checks monthly.
- Enter EDA’s forms on current accounts.
- Handle bankruptcies and notate accounts.
- End of day paperwork and reports.
- Answering incoming customer calls.
- Read credit reports on new customers.
- File new customer applications by start date.
- Cover admin front desk for lunch coverage
- Handle solicitor change code request.
- End of month responsibilities.
- Full time 8am- 4:30pm
Customer Service Representative
Royal Crest Dairy
08.2007 - 10.2007
- Answer incoming calls
- Temporary position
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
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Cuauhtemoc, Chih.undefined
San Antonio, New MexicoHigh School - undefined
Socorro, New Mexico01.2007
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- Data collection
- Classroom support
- CPR and first aid
- Behavior improvements
- Clerical support
- Child development
Languages
Spanish
Native or Bilingual
Refrences
Shannon Aurora public schools 303-340- 3140
Cheryl Aurora public schools 303-520-0039
Timeline
Paraprofessional
Aurora Public School District
07.2019 - 05.2022
Customer Service Representative
Omni Transportation/ Westco
02.2016 - 07.2017
Front desk clerk
Andrae Michaels Portrait Studio
03.2015 - 05.2015
Account Service Representative
Royal Crest Dairy
10.2007 - 05.2014
Customer Service Representative
Royal Crest Dairy
08.2007 - 10.2007
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High School - undefined
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