Lizeth Contreras Rodríguez
Chía
Summary
I am a very proactive person with marketing and sales experiences in the tech industry and general business. I've had experience at a wide range of organizations, tied to marketing, sales and some fiduciary products. I consider I am ambitious go-getter who knows to get things done and the organization is the key to be productive. I am a motivated employee, a great team-worker. I also consider I am a proactive person who loves to learn everyday and complete tasks at desired time. I am a committed person to collaborate others to reach specific assigned objectives.
Overview
10
10
years of professional experience
Work History
Financial Customer Service WAH
Foundever
08.2021 - 11.2023
- Managed approximately 80 outbound calls to different customers in order to verify recent transactions and prevent fraudulent activity
- Followed metrics when contacting customer being emphatic but direct when providing proper information.
- Guide and listen customers about procedures in case of fraud.
Customer Service - Chat Presential and WAH
Sitel Group
10.2019 - 03.2021
- Helped approximately 50 customers per day with TV, internet and telephone home and business services issues.
- Followed proper metrics to keep an excellent performance.
- Guided and educated customers about our service.
- Sold TV, internet or telephone upgrades.
Sales Representative
Palacio de la Esmeralda Bogotá and Zipaquirá
01.2015 - 08.2019
- Sold different type of jewels and emerald stones in silver or gold, by providing accurate information suggesting the best option for them based on bucket.
- Handled different type of customers and cultures.
- Performed different type of strategies to sell.
Marketing and Sales Administrative
Sin Fronteras Seguridad Industrial
07.2013 - 01.2015
- Handled different type of customers, helping them to select best option based on their necessities
- Contacted customers when sales and discounts to maintain good communication and great terms via e-mail, telephone, Skype, Zoom or social media.
- Attended calls approximately 30 incoming calls per day regarding products and information.
- Handled internal CRMs
- Handled Microsoft Suite and Microsoft Office.
Education
BBA -
Universidad Militar Nueva Granada
Cajica, CUN11.2027
High School Diploma -
Colegio De La Salle - Zipaquirá
Zipaquirá, CUN11.2015
Skills
- Sales Transactions
- Service Upselling
- Negociation
- Organization
- Internal CRM Software and Hubspot CRM
- Microsoft Office
- Microsoft Suite
- Asana
- Problem solving
- Proactivity
- Pro-efficiency
References
Andrés Felipe Rodríguez Montaño. Profession: System Engineer. Telephone: 323 229 1559
Lucrecia Rodríguez León. Profession: Industrial Engineer. Telephone: 315 359 8602
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Financial Customer Service WAH
Foundever
08.2021 - 11.2023
Customer Service - Chat Presential and WAH
Sitel Group
10.2019 - 03.2021
Sales Representative
Palacio de la Esmeralda Bogotá and Zipaquirá
01.2015 - 08.2019
Marketing and Sales Administrative
Sin Fronteras Seguridad Industrial
07.2013 - 01.2015
BBA -
Universidad Militar Nueva Granada
High School Diploma -
Colegio De La Salle - Zipaquirá
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