Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizbeth Morales

Pueblo

Summary

Experienced in customer service and ensuring customer satisfaction. Following procedures and protocols to help keep the integrity of the any business or employer I work for. Keeping communication as a priority with customers and employer. Always willing to learn more and also take advice from my Supervisors to ensure better performance.

Overview

8
8
years of professional experience

Work History

Signature Banker

PB&T Bank
05.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Balanced teller drawers and ATM cash.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Received Supervisor Overrides
  • Obtained Cashier Check Signing Authority
  • Translate for Spanish Speaking Customers



Warehouse Worker

Target Distribution Center
01.2022 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Cashier

Walmart Neighborhood Market
03.2020 - 01.2022
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Crew Member

McDonald's
04.2017 - 02.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.

Education

No Degree - General Studies

Pueblo Community College Online
900 W Orman Ave, Pueblo CO ,81004

High School Diploma -

South High School
1801 Hollywood Drive
05-2020

Skills

  • Teller experience
  • Documentation skills
  • Money handling
  • Resourcefulness
  • Account openings
  • Bilingual
  • Customer Service-oriented
  • Willing to learn and apply constructive criticism

Languages

Spanish
Native or Bilingual

Timeline

Signature Banker

PB&T Bank
05.2023 - Current

Warehouse Worker

Target Distribution Center
01.2022 - 02.2023

Cashier

Walmart Neighborhood Market
03.2020 - 01.2022

Crew Member

McDonald's
04.2017 - 02.2018

No Degree - General Studies

Pueblo Community College Online

High School Diploma -

South High School

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Lizbeth Morales