Lizana Negrete
Bogota D.C
Summary
MBA Candidate in Leadership & Coaching. Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and internal / external training and development.
Motivated Business Manager , with accumulated years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Passionate Hospitality & Business Manager with experience in data accuracy, adoption and transformation.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Regional Service Manager, LATAM
Citibank
Bogotá, Bogota D.C.
09.2022 - Current
- Regional Management focused on Client Satisfaction and flawless service delivery.
Continuous verification of SLA's and digital optimization within the assigned portfolio.
International Customer Service Integration and process execution
Digital practices adoption
Internal & External Training Deployment
Permanent Interaction with TOP Rated Treasuries worldwide.
Proactive escalation process
Portfolio Scope : Global Treasuries with footprint in LATAM ( Central America,Caribbean ,Brazil, Mexico) - Continuous analysis for customer feedback and trends to drive process improvements..
Facilities Manager, FM Lead CCA & South Cone
CBRE
Bogotá, Bogota D.C.
12.2020 - 06.2022
- Facilities Manager for ACAC - Andean Central America & Caribbean Uber Portfolio | SOCO - South Cone Region Uber Portfolio.
Development and follow-up training strategies for team's performance and success.
Responsible for Budget execution, International Team Management & Customer service delivery.
Facility Manager Assistant |@Wells Fargo Bank
Jones Lang LaSalle
Bogotá, Bogota D.C.
05.2018 - 12.2020
- Regional Facility Management of services and processes that support the core business of an organization. Ensuring that best practices are followed for maximum efficiency and that the most suitable working environment is attained for its employees and their activities. Direct Report to International Account Manager in the United States.
LATAM & US: Argentina,Brasil,Bahamas,Ecuador,Chile,Colombia,Dominican Republic, Mexico. - Accounted for budget OPEX and CAPEX when planning maintenance activities, ensuring savings.
Education
Certificate of Higher Education - Intensive Portuguese-Portuguese Language and Literature
IBRACO- Instituto de Cultura Brasil- Colombia
Bogotá, Bogota D.C. 12.2023 -
Diploma of Higher Education - Business Coaching
Harvard Business School
Bogotá, Bogota D.C. 08.2021 - 10.2021
Data Analysis, Excel Course
Universidad Militar Nueva Granada
Bogotá, Bogota D.C. 02.2017 - 04.2017
Diploma of Higher Education - Professional Training & Teaching
CIEDS, Coordinación Internacional de Estudios
Barranquilla, Atlántico 01.2017 - 10.2017
Diploma of Higher Education - Postgraduate Diploma - Senior Management Degree
CIEDS, Coordinacion Internacional de Estudios
Barranquilla, Atlántico 01.2017 - 11.2017
Certificate of Higher Education - Communications and Public Relations as a Marketing Strategy in Events Organization
Universidad Externado de Colombia
Bogotá, Bogota D.C. 09.2016 - 10.2016
Bachelor of Business Administration - Business & Hospitality Management
Universidad Autónoma del Caribe
Barranquilla, Atlántico 01.2002 - 07.2007
Certificate of Higher Education - British English Language
English Institute -Instituto de Lenguas Modernas
Barranquilla, Atlántico 01.1996 - 11.2000
Skills
- Training and development
- Data cleaning
- Financial administration
- Leadership
- Exemplary written and verbal communication
- Public speaking expert
- Customer feedback analysis
- Service improvement strategies
- Financial services sector knowledge
- Budgeting and fiscal reporting
- Modern management principles
- Confident communicator
- Google Workspace
- Data analytics
- Team collaboration
- Talent management
- Excel proficiency
- New employee orientation
- Hiring and training
- Multilingual
- Problem-solving
Languages
English
Native
Spanish
Native
Portuguese
Upper intermediate
Accomplishments
- Recognition Form One Team Team Member Recognition Form One Team Team Member - Issued by Jones Lang La Salle LTDA · Nov 2018
- JLL 212 Performer of the YearJLL 212 Performer of the Year
- JLL Bring The Heat Colombia JLL Bring The Heat Colombia
- Recognition Form One Team Team MemberRecognition Form One Team Team Member
- CBRE Award Spotlight, Team Player & Proactive Individual.CBRE Award Spotlight, Team Player & Proactive Individual.
- Achieve Success Together / Citi Gratitude Achieve Success Together / Citi Gratitude
Issued by Jones Lang La Salle · Dec 2018
Issued by Jones Lang La Salle · Nov 2019
Issued by Jones Lang La Salle LTDA · Apr 2020
Issued by CBRE · Nov 2021
Issued by Citibank · Oct 2023
Timeline
Certificate of Higher Education - Intensive Portuguese-Portuguese Language and Literature
IBRACO- Instituto de Cultura Brasil- Colombia
12.2023 -
Regional Service Manager, LATAM
Citibank
09.2022 - Current
Diploma of Higher Education - Business Coaching
Harvard Business School
08.2021 - 10.2021
Facilities Manager, FM Lead CCA & South Cone
CBRE
12.2020 - 06.2022
Facility Manager Assistant |@Wells Fargo Bank
Jones Lang LaSalle
05.2018 - 12.2020
Data Analysis, Excel Course
Universidad Militar Nueva Granada
02.2017 - 04.2017
Diploma of Higher Education - Professional Training & Teaching
CIEDS, Coordinación Internacional de Estudios
01.2017 - 10.2017
Diploma of Higher Education - Postgraduate Diploma - Senior Management Degree
CIEDS, Coordinacion Internacional de Estudios
01.2017 - 11.2017
Certificate of Higher Education - Communications and Public Relations as a Marketing Strategy in Events Organization
Universidad Externado de Colombia
09.2016 - 10.2016
Bachelor of Business Administration - Business & Hospitality Management
Universidad Autónoma del Caribe
01.2002 - 07.2007
Certificate of Higher Education - British English Language
English Institute -Instituto de Lenguas Modernas
01.1996 - 11.2000
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