Liz Gonzalez
Executive Assistant
Miami
Summary
Driven and resourceful administrative professional with 13+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Executive Assistant
The Novogratz
06.2023 - 01.2024
- Managed executive calendars, scheduling meetings and appointments.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails.
- Served as liaison between departments to facilitate effective communication throughout company.
- Provided professional administrative support to customers.
- Answered high volume of email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared and edited excel spreadsheet on behalf of executives for item request to manufacturers.
- Developed strong relationships with manufactures leading to improved manufacturer savings for company.
- Aided COO in item request for photoshoots.
- Updated and maintained confidential databases and records.
Account Manager
Friction Labs
11.2022 - 05.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client products.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and implemented strategies to increase client retention.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Streamlined internal processes for better efficiency in account management tasks.
- Processed manual orders for clients.
- Set and achieved company defined sales goals.
- Gained clients trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Executive Assistant
Compass Real Estate
07.2020 - 10.2022
- Organized and coordinated conferences and monthly meetings.
- Created and managed office systems to efficiently deal with documentation.
- Processed clients and agents payment into company's system.
- Assessed, reviewed, and confirmed rental/sales contact's accuracy.
- Drafted and edited rental/sales contracts.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
- Conducted research and analyzed data to provide detailed reports on various contract topics.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Doral, FL 08.2009 - 04.2012
High School Diploma -
Ronald Reagan Senior High School
Doral, FL 08.2005 - 06.2009
Skills
Executive Support
Office Management
Information confidentiality
Customer Service
Business Administration
Task Prioritization
Microsoft Office Expert
Salesforce Expert
Airtable Expert
Gorgias Expert
Shopify Expert
Timeline
Executive Assistant
The Novogratz
06.2023 - 01.2024
Account Manager
Friction Labs
11.2022 - 05.2023
Executive Assistant
Compass Real Estate
07.2020 - 10.2022
Associate of Arts - Business Administration And Management
Miami Dade College
08.2009 - 04.2012
High School Diploma -
Ronald Reagan Senior High School
08.2005 - 06.2009
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