Lisbeth Herrera
Cra 68 #74-80
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Office Partners360
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Guide client through system to finish process on the call
Customer Service Supervisor
Business Integrity Services
03.2020 - 01.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Analyzed and reported on key performance metrics to senior management.
Customer Service Representative
Atlantic Quantum Innovations
07.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
English Course Graduate - English Education
Colombo Americano
43 #51-9507-2018
Associate Degree in Sales - Sales
Sena
Cra. 43 42-4002-2015
Skills
- Customer service
- Active listening
- Call center experience
- Scheduling
- Call management
- Appointment scheduling
- Team development
- process guide
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Office Partners360
02.2023 - Current
Customer Service Supervisor
Business Integrity Services
03.2020 - 01.2022
Customer Service Representative
Atlantic Quantum Innovations
07.2018 - 10.2020
English Course Graduate - English Education
Colombo Americano
Associate Degree in Sales - Sales
Sena
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