Lisandro Mesa Velasquez

• Assisted passengers via phone and other communication channels with flight reservations, itinerary changes, and travel inquiries.
• Handled booking modifications, cancellations, and reissues according to airline guidelines.
• Resolved customer concerns related to delays, baggage claims, and special service requests.
• Provided accurate information on flight schedules, fares, policies, and travel requirements.

AT&T

• Assisted customers with internet service inquiries, including plan details, billing questions, and account updates.
• Provided technical support for connectivity issues, guiding customers through troubleshooting steps to restore service.
• Maintained detailed records of customer interactions and solutions provided in the company’s CRM system.

Capital One

• Responded to inbound calls from customers regarding potential fraudulent activity on their credit card or bank accounts.
• Placed holds, blocked or activate credit cards, and issued replacements
• Verified customer identity using multi-step authentication to protect sensitive financial information when fraudulent activity was confirmed.