Lisa Wagner
Leadville
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and housekeeping at Colorado Commercial Services. Proven ability to enhance guest satisfaction through effective cleaning techniques and strong teamwork. Skilled in chemical safety and sanitation procedures, consistently promoting a safe and welcoming environment for all.
Overview
22
22
years of professional experience
Work History
Housekeeping Room Attendant
Colorado Commercial Services/children's Hospital
10.2022 - 01.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Customer Service/cashier Representative
Circle K
04.2019 - 10.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Food and Beverage Team Leader
Bullwhackers
01.2003 - 12.2011
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Assisted in hiring decisions, onboarding processes, and ongoing staff development initiatives for a well-rounded team dynamic.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Optimized dining room layout to maximize seating capacity while maintaining a comfortable atmosphere conducive to positive guest experiences.
- Resolved customer complaints involving food or beverage quality and service.
Education
Certificate - Pharmacy Technician
Pima Medical Institute
Denver, COGED - GED
Community College of Denver
Denver, COSkills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Mopping floors
- Waste disposal
- Chemical handling
- Cleaning techniques
- Bathroom maintenance
- Vacuuming carpets
- Window cleaning
- Chemical safety knowledge
- Health and safety
- Emergency protocols
- Hospitality standards knowledge
- Sanitization procedures
- Housekeeping
- Teamwork and collaboration
- Team support and collaboration
- COVID-19 safety procedures
Timeline
Housekeeping Room Attendant
Colorado Commercial Services/children's Hospital
10.2022 - 01.2025
Customer Service/cashier Representative
Circle K
04.2019 - 10.2022
Food and Beverage Team Leader
Bullwhackers
01.2003 - 12.2011
Certificate - Pharmacy Technician
Pima Medical Institute
GED - GED
Community College of Denver
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