Lisa Platt
Montrose
Summary
Office Manager with over 20+ years of experience. Adept at organizing meetings, managing inventory, training and supervising staff, and implementing office processes and procedures that expedite work and save costs. Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
Overview
20
20
years of professional experience
Work History
Office Manager
Pride & Joy Property Management, Inc.
01.2017 - Current
- Responsible for all aspects of office and staff including AP, AR, HR.
- Maintained good working relationships with staff, clients, and sub-contractors.
- Scheduled all appointments and meetings.
- Communicated with clients and staff to ensure satisfaction.
- Completed walk throughs of clients homes.
- Reviewed staff and sub-contractor work to coincide with needs and goals.
- Completed any other tasks as necessary.
Customer Service
Animal Hospital of Telluride
06.2016 - 01.2017
- Assessed and completed all needs for startup clinic.
- Maintained good working relationships with staff, doctors, customers, and vendors.
- Coordinated with veterinary team and provided necessary support.
- Ensured optimal client satisfaction at all times.
- Assisted clients in all queries and maintained effective communication.
- Created and maintained website and social media.
Office Manager
San Miguel Veterinary Clinic
01.2010 - 06.2016
- Assessed and completed all needs for clinic.
- Maintained good working relationships with staff, doctors, customers, and vendors.
- Hired and trained staff and maintained all personnel files.
- Managed financial work for facility such as tracking invoices, billing and receiving payments.
- Developed ways to increase efficiency and revenue for clinic.
- Reduced receivables.
- Coordinated with veterinary team and provided necessary support.
- Ensured optimal client satisfaction at all times.
- Assisted clients in all queries and maintained effective communication.
- Created and maintained website and social media.
Director of Operations
Marketing Telluride
07.2006 - 05.2009
- Responsible for overall operations of the company including maintaining relationships with staff, Board members, and the local community.
- Performed accounting functions including reconciliations, invoicing, accounts receivable and payables.
- Prepared detailed reports for the Board of Directors and the local community.
- Responsible for recruiting employees for vacant positions, creating job descriptions, and terminations.
- Successfully created a Central Reservation program and a Guest Services Department.
Sales Administration
Peaks Resort & Spa
02.2005 - 07.2006
- Maintained a close working relationship with the General Manager, Director of Sales, and other staff members at the hotel.
- Responsible for handling all correspondence, greeting visitors, scheduling meetings and luncheons.
- Responsible for logging incoming payments, reviewing contracts, creating invoices, and verifying expense reports.
Education
Bachelor - Business Administration and Human Resource Management
American InterContinental University
01.2006
Skills
- Skilled in Microsoft Office applications
- Fluent in many computer applications
- Extraordinary customer service skills
- Exceptional time management skills
- Clear oral/written communication
- Billing oversight
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Account reconciliation
- Operations management
Timeline
Office Manager
Pride & Joy Property Management, Inc.
01.2017 - Current
Customer Service
Animal Hospital of Telluride
06.2016 - 01.2017
Office Manager
San Miguel Veterinary Clinic
01.2010 - 06.2016
Director of Operations
Marketing Telluride
07.2006 - 05.2009
Sales Administration
Peaks Resort & Spa
02.2005 - 07.2006
Bachelor - Business Administration and Human Resource Management
American InterContinental University
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