Lisa Delsordo
Arvada
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 7 years.
Overview
9
9
years of professional experience
Work History
Lead Front Desk Receptionist
Mile High Regenerative And Pain Therapy
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Billing
Arvada Sport And Spine Group
07.2021 - 06.2022
- Executed billing tasks and recorded information in company databases.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Billing Specialist
Colorado Psychiatry Center
01.2016 - 04.2021
- Performed clerical duties, such as word processing, data entry, answering 6 line phone
- Performed billing for outpatient services
- Communicated with patients and insurances for unpaid claims
- Located errors and promptly refiled rejected claims
- Determined prior authorizations for medication
- Precisely evaluated and verified benefits and eligibility
- Posted and adjusted payments from insurance companies
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
Education
High School Diploma -
Iver C Ranum High School
Westminster, CO05.2010
Some College (No Degree) - Human Development
Colorado State University
Fort Collins, COSome College (No Degree) - Human Development
Metro State University
Denver, COSkills
- Payment processing
- Accounting
- Claim Knowledge
- Insurance claims
- Medical Records Management
- CPT Coding
- Patient scheduling
- Customer Service
- Account Reconciliation
- Insurance Knowledge
- Posting charges
- Accounting remittances
Additional Information
Reference:
- LaRise Morley: 303-903-9252
- Brandy Gonzales: 719-661-0887
- Karin Blais: 720-415-4010
- Robert Ayala 303-264-4165
Timeline
Lead Front Desk Receptionist
Mile High Regenerative And Pain Therapy
12.2022 - Current
Billing
Arvada Sport And Spine Group
07.2021 - 06.2022
Medical Billing Specialist
Colorado Psychiatry Center
01.2016 - 04.2021
High School Diploma -
Iver C Ranum High School
Some College (No Degree) - Human Development
Colorado State University
Some College (No Degree) - Human Development
Metro State University
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