Lisa May
Colorado Springs
Summary
Significant experience in fast-paced food service operations, consistently elevating customer satisfaction through superior service and attention to detail. Skilled in cash management and team leadership, fostering relationships that encourage repeat business. Demonstrated efficiency in challenging environments, with a strong desire to learn new skills.
Overview
23
23
years of professional experience
Work History
Line Cook
1231 Craft Kitchen
07.2021 - 06.2024
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Server Trainer
Black-eyed Pea
06.2001 - 04.2021
- Demonstrated strong awareness of food and beverage service standards and extensive menu knowledge.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Bartender
Brunswick Zone
08.2009 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Bombers Bar and Grill
07.2004 - 12.2008
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05-2001
Skills
- Time management
- Customer service
- Reliable and trustworthy
- Team coordination
- Client relations
- Professional telephone demeanor
- Prioritization
- Attention to detail
- Cash handling
Timeline
Line Cook
1231 Craft Kitchen
07.2021 - 06.2024
Bartender
Brunswick Zone
08.2009 - 03.2013
Bartender
Bombers Bar and Grill
07.2004 - 12.2008
Server Trainer
Black-eyed Pea
06.2001 - 04.2021
High School Diploma -
Manhattan High School
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