Lisa Allen
Louisville
Summary
Diligent Pharmaceutical Manufacturing Operator with current, up to date CPR Certification and 48 Hour HAZWOPER Certification, in addition to 8 week intensive new-hire training through Corden Pharma Colorado, as well as attendance in 6 quarterly specialized operator training events.
Recognized for enhancing team collaboration and achieving production goals while ensuring compliance with safety protocols, always dedicatecd strict adherence to GMP and GDP integrity . Skilled in hazardous materials handling and committed to continuous improvement through effective problem-solving and attention to detail.
Overview
31
31
years of professional experience
Work History
Pharmaceutical Manufacturing Operator
Corden Pharma Colorado
05.2024 - 09.2025
- Operated pharmaceutical manufacturing equipment following safety protocols and standard operating procedures.
- Assisted in maintaining clean and organized work areas to ensure compliance with industry regulations.
- Monitored production processes for adherence to quality standards and reported deviations to supervisors.
- Collaborated with team members to achieve production goals while minimizing downtime and waste.
- Participated in training sessions on equipment operation, safety procedures, and quality control practices.
- Adapted quickly to changing production schedules and priorities while maintaining focus on safety and efficiency.
- Performed routine calibration checks on critical instrumentation as per established schedules, guaranteeing accurate measurements for key process parameters.
- Enhanced team communication by actively participating in daily shift handover meetings and providing clear updates on ongoing tasks or challenges faced during the shift.
- Assisted in the successful completion of validation studies for new processes or equipment, ensuring optimal performance and regulatory compliance.
- Improved safety compliance by conducting thorough inspections, identifying hazards, and implementing corrective actions.
- Supported the training of new team members by sharing knowledge, providing guidance, and acting as a resource for process-related queries.
- Collaborated with Quality Assurance teams to investigate deviations from specifications or standard operating procedures, leading to improved product quality.
- Maintained accurate documentation of batch records, equipment logs, inventory reports, ensuring traceability throughout the manufacturing process.
- Aided in reducing overall lead time through diligent attention to detail in following batch schedules and executing tasks within targeted timelines.
- Optimized product quality through meticulous monitoring of process parameters and equipment performance.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Followed all waste handling guidelines to minimize waste generation.
- Utilized computerized process control systems to monitor and adjust chemical process variables.
- Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Entered data into batch ticketing system and checked information for accuracy.
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
- Operated chemical processing equipment, including centrifuges, evaporators and reactors.
Customer Service Representative, Clerk
King Soopers
05.2023 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately using CRM software to enhance operational efficiency.
- Assisted in training new team members on service protocols and system usage.
- Maintained up-to-date knowledge of product offerings to provide informed recommendations.
- Collaborated with cross-functional teams to ensure seamless service delivery and issue resolution.
- Conducted follow-up communications to ensure customer satisfaction and loyalty retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Warehouse Assistant
Amazon
10.2021 - 02.2023
- Maintained accurate inventory records using Amazon's inventory management system.
- Collaborated with team members to optimize order fulfillment processes and reduce delays.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Retail Sales Manager
Freedom Harley Davidson
11.1994 - 05.2004
- Led team to achieve sales targets through effective training and motivation strategies.
- Developed and implemented visual merchandising standards to enhance customer engagement.
- Analyzed sales data to identify trends, optimize inventory levels, and drive revenue growth.
- Fostered strong customer relationships by delivering exceptional service and addressing concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to improve team efficiency.
- Collaborated with marketing team on promotional campaigns to boost foot traffic and increase sales.
- Managed scheduling and staffing to ensure optimal coverage during peak retail hours.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Education
Medical, Nursing
Front Range Community College
Westminster, COHigh School Diploma -
Northglenn High School
Northglenn, CO05-1986
Skills
- Packaging operations
- Clean room operations
- Labeling compliance
- Corrective and preventive actions
- Sterilization techniques
- Standard operating procedures
- Good manufacturing practices
- Documentation review
- Hazardous materials handling
- Process validation
- Data integrity
- Batch record documentation
- Pharmaceutical production
- Hazardous chemicals
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Machine operation
- Safety procedures
- Precision measuring
- Safety training
- Chemical handling
- Data recording
- Installing and moving materials
- Physical stamina
- Air compressors
- Work order interpretation
- Product sampling
- Operation Monitoring
- Temperature monitoring
Timeline
Pharmaceutical Manufacturing Operator
Corden Pharma Colorado
05.2024 - 09.2025
Customer Service Representative, Clerk
King Soopers
05.2023 - 06.2024
Warehouse Assistant
Amazon
10.2021 - 02.2023
Retail Sales Manager
Freedom Harley Davidson
11.1994 - 05.2004
Medical, Nursing
Front Range Community College
High School Diploma -
Northglenn High School