Linette Miles
Pueblo
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Detail-oriented, with superb people-skills and outstanding work ethic. Proven track record supporting professional needs with well-organized precision. Business savvy with excellent decision-making skills. Passionate about building the future of healthcare.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Healthcare Payroll Specialist
Paychex, Inc
05.2022 - 04.2023
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Strong problem solving and analytical skills to resolve employee questions and issues with company policies.
HIM Administrative Supervisor
Ciox Health
07.2014 - 02.2022
- Updated reports, managed accounts, and generated reports for company database.
- Provided high-level administrative support to C-suite and Senior Management.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Coordinated with other ancillary clinics and departments in carrying out operational and administrative functions.
- Worked collaboratively to support and manage projects with with external partners to meet all timeline and reporting goals.
Senior Executive Assistant
Cardinal Health
05.2006 - 05.2014
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for [Number] executives.
- Assisted senior management with major initiatives and projects.
- Handled scheduling and logistics planning for conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Reconciled and processed expense reports for 20 internal and field personnel.
- Participated in regional cross-functional teams to drive clinical improvements.
- Utilized key operational metrics to evaluate performance to help track revenue and financial trends.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Coordinated with other departments in carrying out administrative functions.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2008
Skills
- Excellent Written/Oral Communication
- Advanced MS Office Suite Proficiency
- Executive Support
- Interpersonal Skills
- Strong Analytical Skills
- Self Starter
- Time Management/Organizational Skills
- Client-Facing/Patient Advocacy
- Documentation and Recordkeeping
- Project Management
Certification
HIM Certified Release of Information Specialist
Certified in Typing Speed and Proficiency
Timeline
Healthcare Payroll Specialist
Paychex, Inc
05.2022 - 04.2023
HIM Administrative Supervisor
Ciox Health
07.2014 - 02.2022
Senior Executive Assistant
Cardinal Health
05.2006 - 05.2014
Bachelor of Science - Business Administration And Management
University of Phoenix
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