LINELIZ BERMUDES
Fountain
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
US ARMY
07.2018 - Current
- Operate and maintain computer systems and local area networks
- Performs system administration
- Maintains computers and servers within the computing environment and the network environment
- Installs, operates, and maintains commercial off the shelf equipment
- Routers, switches, desktop and laptop computers
- Provide SA to Tactical Battle Command Servers
- Provide SA and direct support for Information Dissemination and Content Staging
- Perform Information Assurance, and provide the security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation, Network Operation Service Desk
- Management, which includes incident and problem processing, change request processing and user interaction
- Supervise, install, operate, and perform unit maintenance on manual and automated telecommunications
- Equipment that may link mainframes
- Assist in the planning, configuration, management, and monitoring of the wide area network.
Accountant intern
Alexandria housing, redevelopment Authority
06.2017 - 08.2017
- Assisted in development of new filing system
- Scanned and reorganized files
- Assisted in administrative assistant tasks such as answering and directing phone calls, letters, and provided general support to visitors.
customer service
Ben & Jerry’s
06.2016 - 05.2017
- Served customers
- Worked as cashier.
- Resolved customer inquiries and complaints with moderate supervision.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
North Point high school
Skills
- Skills & Abilities
- Excellent Customer Service
- Advanced in
- Microsoft Office: Word, PowerPoint, and Excel
- Expertise in time management and organization
- Customer – oriented
- Talented multi-tasker
- Strong Interpersonal skills
- Teamwork and Leadership skills
- Flexibility
- Troubleshooting And Problem Solving
- Information Technology Essentials
- Network Fundamentals
- Network Security
- Routing Fundamentals
- Switching Fundamentals
- Windows Server
- Self Sufficiency
- Integrity and Honor
- Tech Mindset
- Problem-Solving Skills
Timeline
Information Technology Specialist
US ARMY
07.2018 - Current
Accountant intern
Alexandria housing, redevelopment Authority
06.2017 - 08.2017
customer service
Ben & Jerry’s
06.2016 - 05.2017
North Point high school
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