Lindsey Martinez
Commerce City
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Sonic Drive In Of Commerce City, CO
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Desk Receptionist
Platte River Medical Center
09.2023 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected payments, processed transactions and updated relevant records.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Administered insurance coverage details.
- Scheduled, coordinated and confirmed appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Education
High School Diploma -
Brighton High School
Brighton, CO05.2023
Skills
- Lead Generation
- Cross-Functional Team Management
- Invoice Reconciliation
- Team Leadership
- Staff Management
- Employee Training
- Time Management
- Productivity Performance
- Schedule Preparation
- Customer Relationship Management
- Managing Multiple Tasks
- Scheduling and Coordinating
- Customer service
- Telephone etiquette
- Cash handling
- Appointment scheduling
- Verbal and written communication
- Sensitive information handling
- Attention to detail
- Time management
- Listening skills
Certification
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
Contact
Commerce City, CO 80037
Education
Brighton, CO
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Platte River Medical Center
09.2023 - 12.2024
Manager
Sonic Drive In Of Commerce City, CO
07.2021 - Current
High School Diploma -
Brighton High School
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