Lindsey Fraser
Colorado Springs
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers, and present and sell menu options. Committed to building a friendly, clean environment for customers and coworkers , as well as maximizing sales.
Overview
3
3
years of professional experience
Work History
Baker and a Front-of-store Worker
Smallcakes Colorado
02.2025 - Current
- Operated ovens and other equipment to bake products according to established recipes.
- Adapted measurements to meet the quantity of bakery items being prepared.
- Followed food safety guidelines while preparing all food items.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Adhered to company policies regarding the storage, handling, and preparation of food items.
Baker and a Front-of-store Worker
Smallcakes Georgia
06.2024 - 08.2024
- Operated ovens and other equipment to bake products according to established recipes.
- Adapted measurements to meet the quantity of bakery items being prepared.
- Followed food safety guidelines while preparing all food items.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Adhered to company policies regarding storage, handling, and preparation of food items.
- Blended ingredients and mixed dough, following recipes.
Front-of-store workers, customer service
Club Pilates
07.2023 - 08.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Adhered to company initiatives and achieved established goals.
- Developed promotional strategies to increase sales volume.
- Used technology resources to assist customers in locating and selecting items.
- Handled escalated customer service issues professionally and efficiently.
- Greeted visitors warmly and directed them to the correct studio.
- Completed day-to-day duties accurately and efficiently.
- Increase sales of memberships.
- Troubleshoot scheduling issues.
Hostess and Back-of-house Cook
Bad Daddy's Burgers
03.2023 - 07.2023
- Greeted incoming guests to escort them to the assigned dining area and present menus.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Stocked server areas with supplies before, during, and after shifts.
- Took beverage orders and served drinks during peak meal times.
- Spoke with patrons to drive satisfaction with food and service.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Maintained contact with kitchen and serving staff to handle dining details and address concerns adequately.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Collected reservation information and communicated updates to guests via mobile device or in person.
- Maintained a clean and organized dining area.
- Inspected dining and serving areas for cleanliness and proper setup.
- Accommodated guests with children and special needs to promote acomfortable dining experience.
Front of House Employee and Baker
Buttermilk Sky Pie Shop
Sandy Springs
10.2022 - 03.2023
- Assisted with training new front-of-house employees on procedures and policies.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Took to-go phone orders from guests following outlined procedures.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Cleaned baking equipment and utensils, including mixing bowls, measuring cups, pans, trays, ovens, and other tools used to prepare bakery items.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Front store worker
Chik-fil-A Roswell Corners
03.2022 - 07.2022
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Operated cash register and received payment from customers in cash or credit form.
- Communicated effectively with co-workers to ensure smooth workflow.
- Directed patrons to restrooms and other amenities within thefacility.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Promoted food items, beverages, and desserts to increase sales.
- Ensured that all orders were taken correctly and in a timely manner.
Education
Pre- Veterinary Medicine
University of Colorado
Colorado Springs08-2028
IB Diploma Program -
Riverwood International Charter School
05.2024
Skills
- Customer service
- Food safety
- Inventory management
- Team collaboration
- Time management
- Sales strategies
- Effective communication
- Relationship building
- Upselling
- Cash handling accuracy
- Store organization
- Customer assistance
- Order fulfillment
- Hospitality and accommodation
- Multitasking
- Telephone reception
- Guest greeting and seating
Contacts
470-312-1230, Lindseyfraser6@gmail.com
Timeline
Baker and a Front-of-store Worker
Smallcakes Colorado
02.2025 - Current
Baker and a Front-of-store Worker
Smallcakes Georgia
06.2024 - 08.2024
Front-of-store workers, customer service
Club Pilates
07.2023 - 08.2024
Hostess and Back-of-house Cook
Bad Daddy's Burgers
03.2023 - 07.2023
Front of House Employee and Baker
Buttermilk Sky Pie Shop
10.2022 - 03.2023
Front store worker
Chik-fil-A Roswell Corners
03.2022 - 07.2022
Pre- Veterinary Medicine
University of Colorado
IB Diploma Program -
Riverwood International Charter School
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