Lindsey Dickey
Colorado Springs
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales achievements, notably at TJ Max. Excelled in roles requiring exceptional communication skills and strategic sales knowledge. Recognized for creative problem-solving and a friendly demeanor, great at multitasking and quickly adapting to new challenges. Successfully trained team members, contributing to a significant improvement in customer satisfaction and sales efficiency.
Overview
10
10
years of professional experience
Work History
Dog Sitter
Clients
03.2023 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
Professional Nanny
The Schweitzers
05.2023 - 09.2024
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties
- Fostered strong relationships with families, prioritizing open communication and building trust.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
- Built positive and nurturing environments to support child social and emotional growth.
Head Hostess
Tin Whiskey Southern Kitchen & Still
05.2021 - 12.2022
- Greeted customers with a warm smile and welcoming hello.
- Seated tables in a timely manner.
- Cleaned off/ bus tables if servers were too busy to do so.
- Rolled silverware for the restaurant on down time.
- Checked off seating charts to make sure everything is up to date.
Phone Receptionist
BG Kitchen & Bath
10.2020 - 02.2021
- Scheduled appointments for clients.
- Answered phone calls regarding questions clients had.
- Maintained knowledge of certain company policies and products that were sold.
- Sometimes went to the appointments with the manager to meet clients and answer any other questions the clients had.
Sales Associate
TJ Max
09.2016 - 12.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Achieved sales goals and service performance requirements through new customer store credit cards.
- Ensured superior customer experience by greeting customers to ascertain what each customer wanted or needed, addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer request.
- Bagged, boxed or gift-wrapped sold merchandise per customer’s request.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner by asking open-ended questions to assess customer needs.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Provided ongoing guest service, including giving fashion advice.
Front End Clerk
Publix
05.2015 - 02.2017
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 2 new sales associates.
- Handled customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Photography - Photography
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Merritt Island Christian School
Merritt Island, FL05-2015
Skills
- Creative problem solver
- Multi-tasking ability
- Exceptional communication skills
- Friendly demeanor
- Quick learner
- Exceptional customer service
- Excellent people skills
- Sales training
- Strategic sales knowledge
Timeline
Professional Nanny
The Schweitzers
05.2023 - 09.2024
Dog Sitter
Clients
03.2023 - Current
Head Hostess
Tin Whiskey Southern Kitchen & Still
05.2021 - 12.2022
Phone Receptionist
BG Kitchen & Bath
10.2020 - 02.2021
Sales Associate
TJ Max
09.2016 - 12.2017
Front End Clerk
Publix
05.2015 - 02.2017
Photography - Photography
Eastern Florida State College
High School Diploma -
Merritt Island Christian School
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