Lindsay Hinchliffe
Boulder,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Clinical Application Specialist
Nexstim, Inc.
04.2022 - Current
- Responsible for creating a training program to provide product and application training with the non-invasive navigated TMS system to Neurologists, Neurosurgeons, Epileptologists, Psychiatrists, and technicians.
- Establish and maintain relationships with customers by providing case support and addressing technical issues.
- Provide device demonstrations on behalf of Sales.
Clinical Specialist
Axonics, Inc.
02.2021 - 04.2022
- Provided phase I clinic and phase II OR case support to Urologists, OB-GYN and Gastroenterologists with implanting a stimulator to treat urinary and bowel incontinence.
- Programmed patients at device activation and provided support throughout their ongoing therapy.
- Strategized with Territory Manager to onboard new business while supporting existing business.
- Onboarded 11 new implanting physicians and increased sales 46% in a heavily competitive territory.
National Sales Training Manager – Clinical
Neuronetics, Inc.
12.2020 - 02.2021
- Organized and led product training (in person and online) for Sales Representatives.
- Created content for online training platform for internal and external users.
- Conducted field rides to assess the training and development needs to report back to Regional Managers.
- Collaborated with Medical Affairs, Product Development and Marketing to develop training materials to support Sales.
- Provided customer training as needed.
Clinical Training Consultant
Neuronetics, Inc.
04.2018 - 12.2020
- Coordinated and conducted product training to ensure safe and effective use consistent with the labeled indication for use.
- In addition to product training, delivered in-services to physicians and staff on clinical data, consulted on pre & post treatment planning and educated patients on the treatment.
- Trained 50+ physicians/nurse practitioners and 70+nurses/medical assistants/technicians.
- Clinical Trainer of the Year 2019 (#1 out of 15): Recognized for leadership and expertise.
Territory Manager
Neuronetics, Inc.
07.2013 - 03.2018
- Implemented a new stream of revenue into outpatient behavioral health clinics and private practices.
- Educated Psychiatrists on patient selection, addressed reimbursement questions, and trained staff how to use the non-invasive NeuroStar TMS system.
- Worked closely with referrals to educate and increase patient volume at NeuroStar locations.
- Trained 26 physicians and 46 nurses/medical assistants/technicians.
- Achieved 141% Disposable Quota for New Physicians 2017 (#3 out of 12), Achieved Quota Region MVP 2015, 106% to Quota.
- Highest % of Producing Accounts 2014 (12 out of 14), 104% to Quota.
Customer Service Supervisor
Neuronetics, Inc.
01.2013 - 06.2013
- Monitored daily activities of the Customer Service team.
- Assisted Director of Customer Service & Sales by creating standard operating procedures, hiring new staff and supporting Sales.
Customer Service Lead
Neuronetics, Inc.
09.2011 - 01.2013
- Investigated customer and patient complaints.
- Supported Sales by generating sales quotes and placing orders.
- Developed training documents for the Customer Service team
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Team Player Award 2011: Recognized by Sales, Marketing, Medical Operations.
Customer Service Representative
Neuronetics, Inc.
10.2008 - 09.2011
- Supported Sales, Marketing, Regulatory, and Clinical teams by addressing customer and patient needs related to device and treatment.
- Responded proactively and positively to rapid change.
- Company Recognition Award 2009: Going above and beyond role responsibilities.
Inside Sales Representative
Selectronics, Inc.
06.2005 - 10.2008
- Set and achieved company defined sales goals.
Education
Bachelor of Science - Education
West Chester University of Pennsylvania
West Chester, PA12-2004
Skills
- Customer support
- Clinical expertise
- Time-management
- Problem Solving
- Workflow processes
- Attention to detail
- Excellent communication
Timeline
Clinical Application Specialist
Nexstim, Inc.
04.2022 - Current
Clinical Specialist
Axonics, Inc.
02.2021 - 04.2022
National Sales Training Manager – Clinical
Neuronetics, Inc.
12.2020 - 02.2021
Clinical Training Consultant
Neuronetics, Inc.
04.2018 - 12.2020
Territory Manager
Neuronetics, Inc.
07.2013 - 03.2018
Customer Service Supervisor
Neuronetics, Inc.
01.2013 - 06.2013
Customer Service Lead
Neuronetics, Inc.
09.2011 - 01.2013
Customer Service Representative
Neuronetics, Inc.
10.2008 - 09.2011
Inside Sales Representative
Selectronics, Inc.
06.2005 - 10.2008
Bachelor of Science - Education
West Chester University of Pennsylvania
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