Yardi
Lindsay A Gant
Colorado Springs,CO
Summary
Organized leader bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and support roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Renu Property Management
05.2024 - Current
- Negotiated vendor contracts and presented to owners for approval.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Reviewed financial forecasts, budget and operational goals.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed targeted collections on past due accounts aged over 10 days.
Field Operations Coordinator
Renu Property Management
02.2024 - Current
- Procured pricing information from various vendors to support cost-effective purchasing.
- Provided guidance to management regarding project bids for onsite improvements.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Tracked and managed department costs for good budget adherence.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Administrative Manager
Pikes Peak Community Church
02.2021 - 03.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Evaluated facility operations and personnel for safety and health regulations compliance during COVID.
Sales and Marketing Representative
Servpro
06.2020 - 01.2021
- Participates in professional associations, hosts lunch-and-learns, and promotes continuing education courses
- Met sales objectives by maintaining existing customer and building new customer relationships and rapport
- Provide Owners and Sales and Marketing Managers with one-on-one meetings (closing appointments)
- Increase sales territory revenue by consistently achieving and exceeding sales territory goals
Maintenance Manager
WinnCompanies
06.2018 - 02.2020
- Scheduling and coordination of COM, preventive maintenance and service order work (Internal and Contracted): Ensure scope and tasks required are identified for COM including accurate estimations of time and cost to complete repairs
- Preventive maintenance including individual homes, playgrounds, amenities and facilities
- Maintenance staffing: Participate in hire, termination, and progressive discipline in coordination with HR and provide regular updates to DPM, DOM and Facilities
- Actively participate in recruitment process for all supervisory personnel and structure or compensation adjustments for maintenance personnel
- Customer service escalations: Address and diffuse customer concerns and escalation including appropriate follow up, parts scheduling, contractor scheduling and follow through to resolution
- Quality control activities and subcontractor verification: Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met
- Financial controls: Work with DOM to provide support as required to provide accurate forecast of Controllable Expenses
- Review financials and participate in monthly calls
- Contract management and coordination: Ensure that all contracts for ongoing maintenance are coordinated, properly bid, and completed in accordance with company standards
- Serve as a liaison between Maintenance and Property Management departments facilitating effective communication
- Reporting: Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues
- Makes recommendations for solutions and ensures solutions are implemented by appropriate staff
Field Maintenance Supervisor
WinnCompanies
12.2017 - 06.2018
- Create a safe work environment by validating jobs and confirming safety procedures of internal and subcontractor work
- First point of contact for resident escalations
- Scheduled day to day work orders and communication with technicians and our call center
- Observed safety protocols in field to prevent injuries and accidents
- Identified and implemented methods for streamlining processes, resulting in increased workflow
Maintenance Operations Analyst
WinnCompanies
02.2016 - 12.2017
- Performed regular reviews of maintenance reports
- Created purchase orders for subcontractor work
- Analyzed operational performance to identify pain points and provided actionable solutions to management
- Identified operational and performance issues and worked with managers to resolve concerns
Leasing Consultant
WinnCompanies
02.2015 - 02.2016
- Proactively worked the housing waitlist, making connections between availability of service members and upcoming homes
- Actively sought and maintained communication with service members searching for a home
- Provided tours of property and amenities to prospective residents and offered valuable information regarding major features
Receptionist
WinnCompanies
10.2014 - 02.2015
- Made calendar appointments
- Wrote landscaper schedule by creating applicable excel spreadsheet each week
- Greeted visitors, assessed needs and directed to appropriate personnel
Education
ASSOCIATES OF ARTS - Sociology
Tulsa Community College
Tulsa, OK05.2009
Skills
- Regulatory compliance
- Bid solicitation
- Tenant screening
- Lease agreement management
Certification
Water Restoration Technician (WRT), IICRC
Awards
Winners Circle Recipient
Software
Microsoft Office Suite
Google Workspace
Timeline
Regional Property Manager
Renu Property Management
05.2024 - Current
Field Operations Coordinator
Renu Property Management
02.2024 - Current
Administrative Manager
Pikes Peak Community Church
02.2021 - 03.2022
Sales and Marketing Representative
Servpro
06.2020 - 01.2021
Maintenance Manager
WinnCompanies
06.2018 - 02.2020
Field Maintenance Supervisor
WinnCompanies
12.2017 - 06.2018
Maintenance Operations Analyst
WinnCompanies
02.2016 - 12.2017
Leasing Consultant
WinnCompanies
02.2015 - 02.2016
Receptionist
WinnCompanies
10.2014 - 02.2015
Water Restoration Technician (WRT), IICRC
ASSOCIATES OF ARTS - Sociology
Tulsa Community College
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