Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Guest Service Representative
Meeker, Colorado Recreation & Parks District
03.2024 - Current
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions,including, accounts receivable/membership payment plan processing accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Assisted Supervisor with internal marketing and promotions campaigns coordination and oversight
Election Technician and Recording Clerk
Rio Blanco County
09.2022 - 01.2024
Record documents according to State and Office procedures
Register voters and provide information regarding election procedures and regulations, to the general public and political parties and candidates
Perform other related duties in support of department operations
Handling correspondence for the County Clerk’s office
Receiving relevant fees and balancing a cash drawer
Performing election admin tasks and capturing election data
Typing correspondence, reports and other documents.
Asset Protection Specialist
King Soopers Security
09.2003 - 10.2021
Responsible for retail security involving detecting, detaining and investigating persons apprehended for shoplifting as well as internal theft in accordance with local laws and company procedures
Competent in retail CCTV systems, external/internal surveillance and apprehension methodologies
Responsible for writing clear and concise reports detailing each incidence
Assist operations and other Los Prevention personnel in special projects as needed
Required to perform in a very high-pressured climate always using good judgement and extraordinary tolerance and tact.
Loss Prevention Safety & Security Technician
Army & Air Force Exchange Service (AAFES)
01.2002 - 01.2003
Responsible for monitoring and administering the safety, environmental and security programs/issues at an assigned exchange
Manage internal inquires involving incidents of pilferage, fraud, waste, abuse or other unethical conduct
Administer training courses on standard operation procedures to be followed in the event of a robbery or bomb threat to employees and new hires.
Education
60 Credited Hrs Towards A Criminal Justice Degree -
Aurora Community College
High School Diploma -
Hinkley High School
06.1978
Skills
Customer Service
Attention to Detail
Customer Interaction
Works Well Under Pressure
Documentation and Reporting
Multitasking and Organization
Work Planning and Prioritization
Deadline Oriented
Guest relations
Issue resolution
Financial transactions
Military Service
1980 Lackland Airforce Base
San Antonio, TX
Basic Military Training, 6 weeks 1981 Lackland Airforce Base
San Antonio, TX
Technical School, Law Enforcement Specialist – 6 weeks June 1982 Buckley Airforce Base Aurora, CO
Career Development Course, 5 level examination. Certified 201 hours 1980 to 1994 Colorado Air National Guard, Aurora, CO
Law Enforcement Specialist. Enlisted in the state of Colorado Air National Guard for a period of 4 years and served as a Reserve for 13 years. Last rank held SSGT
Awards
01/01/1982, Colorado’s Outstanding Airmen of the Quarter 1982
National Disaster Award for Estes Park during the 1982 flood
01/01/1984, Air Force Achievement medal for outstanding achievement for outstanding professional skill, knowledge and leadership for aiding immeasurably in identifying problem area in the field of law enforcement and in developing and implementing research projects.
01/01/1986, Air Reserve Forces Meritorious Service Medal in recognition of exemplary behavior, efficiency and fidelity while serving in an Air Reserve component by recommendation of Commander.
01/01/1989, Air Force Commendation Medal of Outstanding Achievement.
01/01/1991, Outstanding Achievement Medal for the Papal Support Operation for providing excellent security and medical support to over 375,000 World Youth Day participants.
Contact
Meeker, CO 81641
Certificates Training
03/16/2003, Exchange Detective 101 Course
06/18/2003, Profit Protection Course
03/18/2019 - 03/19/2019, Interview and Interrogation Techniques; Wicklander-Zulawski & Associates
01/14/2021, Defencify New Security Guard Training Course – 16 hours
Timeline
Guest Service Representative
Meeker, Colorado Recreation & Parks District
03.2024 - Current
Election Technician and Recording Clerk
Rio Blanco County
09.2022 - 01.2024
Asset Protection Specialist
King Soopers Security
09.2003 - 10.2021
Loss Prevention Safety & Security Technician
Army & Air Force Exchange Service (AAFES)
01.2002 - 01.2003
High School Diploma -
Hinkley High School
60 Credited Hrs Towards A Criminal Justice Degree -
Aurora Community College
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