LINDA MONROE
Colorado Springs
Summary
Compassionate Bachelor of Social Work graduate with experience in healthcare and behavioral health. Supported individuals facing trauma and co-dependency through patient advocacy and crisis intervention. Collaborated with multidisciplinary teams to deliver client-centered care and enhance patient outcomes.
Overview
12
12
years of professional experience
Work History
RMC Scheduling Analyst
UCHealth Memorial Hospital
12.2022 - Current
- Coordinated staffing and scheduling for Emergency Department teams, resolved timekeeping issues for support staff, and collaborated with leadership to enhance operational efficiency.
- Analyzed scheduling needs for patient services and staff coverage.
- Coordinated appointment schedules to optimize resource allocation.
- Collaborated with departments to resolve scheduling conflicts efficiently.
Behavioral Health Intern
UCHealth
05.2025 - 10.2025
- Assisted clients in managing trauma-related symptoms, suicidal ideations, and interpersonal conflict, fostering emotional resilience and stability.
- Conducted patient assessments and evaluations under supervision.
- Supported treatment plans by documenting patient progress and feedback.
- Collaborated with healthcare teams to facilitate interdisciplinary care meetings.
Administrative Assistant
UCHealth Memorial Hospital
02.2019 - 12.2022
- Managed daily office operations and coordinated schedules for healthcare staff.
- Facilitated communication between departments and ensured smooth information flow.
- Facilitated confidential data management and organized meetings for leadership.
- Organized patient records and maintained confidentiality in all documentation.
Unit Clerk
UCHealth Memorial Hospital
12.2017 - 02.2019
- Managed patient admissions and discharged processes efficiently.
- Coordinated communication between healthcare providers and patients daily.
- Maintained accurate patient records using electronic health systems.
- Coordinated patient-staff interactions and maintained detailed records to improve communication.
Patient Registration Specialist
UCHealth Memorial Hospital
09.2014 - 12.2017
- Managed patient check-in processes efficiently at a leading healthcare facility.
- Verified insurance information and ensured accurate data entry for patient records.
- Registered patients and collected information to ensure compliance with regulations.
- Assisted patients with completing registration forms and addressing inquiries promptly.
Education
Bachelor of Social Work -
University of Massachusetts Global
Irvine, CA10-2025
Associate of Applied Science -
Intellitec Medical Institute
CO02-2000
Skills
- Microsoft Word & Excel
- Effective communication
- Treatment planning
- Patient assessment
- Crisis intervention
- Medical Terminology
- Documentation & Data Accuracy
- Crisis Communication
- Patient Support & Engagement
- Training & Coaching
Timeline
Behavioral Health Intern
UCHealth
05.2025 - 10.2025
RMC Scheduling Analyst
UCHealth Memorial Hospital
12.2022 - Current
Administrative Assistant
UCHealth Memorial Hospital
02.2019 - 12.2022
Unit Clerk
UCHealth Memorial Hospital
12.2017 - 02.2019
Patient Registration Specialist
UCHealth Memorial Hospital
09.2014 - 12.2017
Bachelor of Social Work -
University of Massachusetts Global
Associate of Applied Science -
Intellitec Medical Institute