Linda Elliott
Denver
Summary
Dedicated customer service professional with a strong background in appointment scheduling and database management. Proven ability to enhance client satisfaction and streamline operations.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
H & R Block Tax Services
Denver
01.2026 - 04.2026
- Answered customer inquiries about tax services, ensuring accurate information and enhancing client understanding.
- Scheduled appointments for clients seeking tax assistance services.
- Updated customer databases with accurate data, maintaining information integrity for improved service delivery.
- Processed customer payments and organized billing, facilitating timely transactions and financial accuracy.
Sr. Executive Assistant
KPMG Professional Services
Columbus
03.1990 - 12.2016
- Managed executive calendars and scheduled appointments for senior leadership.
- Coordinated meetings and prepared agendas to ensure effective communication and engagement for internal teams and clients.
- Facilitated communication among departments to support project initiatives and priorities.
- Organized comprehensive travel arrangements and itineraries for executives attending global conferences to facilitate seamless participation.
- Maintained confidential files and sensitive company information with discretion.
- Assisted in preparing presentations for stakeholder meetings and board reviews.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Made travel arrangements for employee trips and conferences.
- Collaborated with administrative team, human resources, and finance department on special projects and events to enhance operational support.
Customer Service Cashier
Davidson College- Cats on Main
Davidson
03.2008 - 10.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations and balanced cash drawers at shift end.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the checkout area for safety.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to company policies effectively.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
Point of Sale Associate
Kohl's
Westerville
10.1999 - 06.2006
- Recognized by management for providing exceptional customer service.
- Engaged customers through effective interpersonal skills, fostering positive interactions.
- Assisted customers with requests and inquiries, enhancing overall satisfaction.
- Delivered attentive service to customers in-person and over the phone, ensuring a positive experience.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Mifflin High School
Columbus, OH06-1968
Skills
- Customer service
- Client relationship management
- Billing inquiries
- Payment processing
- Appointment scheduling
- Data entry
- Attention to detail
- Time management
- Adaptability
- Problem solving
- Team collaboration
- Communication skills
- Interpersonal skills
Timeline
Customer Service Representative
H & R Block Tax Services
01.2026 - 04.2026
Customer Service Cashier
Davidson College- Cats on Main
03.2008 - 10.2010
Point of Sale Associate
Kohl's
10.1999 - 06.2006
Sr. Executive Assistant
KPMG Professional Services
03.1990 - 12.2016
High School Diploma -
Mifflin High School