Job Search Status
Open to workDesired start date: Flexible
Open To Work
Lina Gisell Aroca Mendez
Bogotá,DC
Work Preference
Summary
Dynamic professional with experience as an Agent Assistant at Aecsa, excelling in client relations and database management. Proven ability to enhance customer satisfaction through effective communication and meticulous appointment scheduling. Adept at utilizing CRM software to streamline processes, ensuring accurate client information and timely follow-ups.
Overview
1
1
Certification
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Agent Assistant
Aecsa
Bogotá, Dc
08.2025 - 02.2026
- Communicated with clients to gather information and address concerns promptly.
- Managed appointment scheduling for client meetings and follow-ups.
- Assisted agents with daily administrative tasks and client inquiries.
- Updated client databases with accurate information regularly.
- Organized and maintained digital files and documentation for easy access.
Education
Omnichannel Operations Technician Un Contact Center And Bpo - Contact Center And Bpo
National Learning Service (sena)
Bogotá, Dc 11.2024 - 02.2026
Skills
- Appointment scheduling
- Database management
- CRM software experience
- Customer service
- Client relations
- Verbal communication
- Exceptional communication
Certification
- National Learning Service (SENA) 2024 - 2026
References
References available upon request.
Timeline
Agent Assistant
Aecsa
08.2025 - 02.2026
Omnichannel Operations Technician Un Contact Center And Bpo - Contact Center And Bpo
National Learning Service (sena)
11.2024 - 02.2026