Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Languages
Personal Information
Timeline
Generic

Lina Leon

Summary

Results-driven Industrial Engineer with over a decade of experience leading strategic digital-transformation initiatives, optimizing processes, utilizing advanced analytics, and implementing automation solutions. Passionate about exploring and implementing artificial intelligence solutions for addressing actual business challenges. Skilled in developing Python and Power BI dashboards, implementing BPM, Lean, and ISO methodologies, and managing risk and business continuity programs. Acknowledged for technical proficiency, analytical prowess, and forward-thinking problem-solving approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Risk and Process Specialist

Banco de la República
01.2024 - 04.2025
  • Updated critical role identification methodology to ensure operational continuity.
  • Collaborated with cross-functional teams to ensure seamless integration of business continuity practices into daily operations.
  • Increased employee awareness on business continuity by providing regular training sessions and workshops.
  • Designed Power BI dashboards using Python for strategic timeline tracking and risk mitigation planning.
  • Produced monthly reports using advanced Power BI dashboards.
  • Led data-driven risk control strategies for core business areas.
  • Streamlined data collection methods to minimize analysis errors.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Standardized data collection procedures across departments, ensuring consistent data quality and enabling seamless integration of new datasets.

International Foreign Exchange and Payments Professional

Banco de la Replica
02.2018 - 12.2023
  • Led innovation projects such as chatbots, Document Management, and Salesforce, optimizing key processes.
  • Implemented BPM, Lean, and ISO standards, improving operational efficiency by 60%.
  • Boosted customer satisfaction by refining internal processes, resulting in faster response times and improved service delivery.
  • Developed dashboards with Python and Power BI for monitoring foreign exchange and IT KPIs.
  • Designed business continuity protocols for international operations.
  • Modeled and optimized over 15 business processes for the development of the Foreign Exchange Information System, enhancing alignment with business needs and system efficiency.
  • Ensured regulatory compliance in all aspects of operations through meticulous adherence to established policies, procedures, and industry best practices.
  • Managed change effectively by engaging stakeholders throughout the implementation of new business processes.
  • Championed continuous improvement efforts by proactively seeking out opportunities for growth and development within the organization's processes.
  • Reduced operational costs with thorough analysis of existing processes and recommending necessary improvements.
  • Leveraged data-driven insights to identify bottlenecks in workflows, leading to effective resolutions and optimized outcomes.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Played a pivotal role in driving organizational change by championing the adoption of new methodologies and best practices, ultimately leading to enhanced efficiency and effectiveness across business processes.
  • Consistently met deadlines by diligently tracking progress and implementing effective time management strategies.

Quality Engineer

Idemia Identity Security
07.2016 - 02.2018
  • Implemented OH&S system and certified under OHSAS 18001.
  • Designed KPIs and dashboards at LATAM level to support strategic decisions.
  • Optimized cross-functional processes in quality, finance, procurement, and HR using Lean, Kaizen, and BPM.
  • Led internal audits and developed audit reports with continuous improvement plans.

Process Analyst

Sonda
02.2015 - 06.2016
  • Led process design and implementation for the Technology Departments of the District Treasury Secretariat and the Ministry of National Education, aligning operations with ITIL best practices.
  • Applied ITIL and COBIT frameworks to optimize service delivery and governance.
  • Automated Process Maturity Assessment using ISO 15504 and CMMI standards to support continuous improvement.
  • Managed Event, Incident, Problem, Request, and Access processes to ensure service reliability and responsiveness.
  • Oversaw Service Level Agreements (SLAs) to guarantee compliance with performance and quality standards.
  • Mitigated risks associated with organizational changes through diligent risk assessment and contingency planning.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.

Organization & Methods Analyst

NEXA BPO
02.2014 - 02.2015
  • Led process automation and compliance initiatives across key operational and management systems.
  • Automated the Corrective, Preventive, and Improvement Action Matrix, enhancing traceability and follow-up effectiveness.
  • Optimized and automated the ATM Opening and Closing Process for ATH using BPM methodology, improving operational efficiency and control.
  • Designed and automated the Debt Recovery Process for Banco de Occidente, leveraging BPM practices to increase recovery rates and transparency.
  • Designed, structured, and implemented the Occupational Health and Safety Management System in alignment with Colombian Law 1562 of 2012.
  • Delivered corporate onboarding training to new hires on the Quality Management System, ensuring organizational alignment.
  • Trained staff on the Integrated Management Systems, including Quality (ISO 9001) and Information Security (ISO 27001).
  • Served as a certified Internal Auditor for ISO 9001:2008 and ISO 27001:2013, contributing to successful certification audits.

Organization & Methods Intern

NEXA BPO
08.2013 - 02.2014
  • Modeled processes to meet OH&S and ISO 9001/27001 compliance.
  • Led the design and implementation of end-to-end business processes for the organization and its key clients.
  • Spearheaded the mapping, structuring, and deployment of operational procedures for major clients, including Ecopetrol, El Tiempo, Banco de Occidente, and Banco Popular.
  • Conducted corporate onboarding sessions to new employees, delivering training on the Quality Management System and ensuring alignment with organizational standards.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Master of Science - Project Management

Universidad Militar Nueva Granda
Bogotá, Colombia
06-2026

Post-Graduate Certificate - Project Management

Universidad Militar Nueva Granada
Bogotá, Colombia
05-2023

Bachelor of Science - Industrial Engineering

Universidad Cooperativa De Colombia
Bogotá, Colombia
12-2014

Skills

  • Stakeholder management
  • Agile methodology
  • Lean methodology
  • Process automation
  • Process analysis
  • Power BI

  • Project planning
  • Requirements analysis
  • Innovation strategy
  • Design thinking
  • BPMN modeling
  • Business process improvement

Accomplishments

    Recipient of the Recognition Certificate – Banco de la República, Colombia (June, 2022)

    Awarded for contributing to a high-impact project in 2021 that generated significant value and positively influenced the institution, aligned with strategic goals in inclusion, sustainability, and human talent excellence.

Certification

  • Generative AI Overview for Project Managers, Project Management Institute, May 2025
  • Techniques for Task Prioritization, Crehana, October 2024
  • Advanced Design Thinking: Prototyping and Testing, Crehana, September 2024
  • Design Thinking, Crehana, September 2024
  • ISO 22301 Internal Auditor, SGS, April 2024
  • ISO 31000, Universidad Distrital, April 2024
  • Process Management & Innovation 4.0, Pontificia Universidad Javeriana, September 2023
  • Python Fundamentals, MinTIC, August 2021
  • Digital Transformation & Industry 4.0, Universidad Sergio Arboleda, August 2021
  • Microsoft Power BI, Pontificia Universidad Javeriana, June 2020
  • BPM (Business Process Management), Pontificia Universidad Javeriana, November 2019
  • HSEQ Internal Auditor, Bureau Veritas, September 2017
  • ISO 9001 Internal Auditor, Bureau Veritas, March 2017
  • ITIL Foundation, PeopleCert, April 2015
  • ISO 20000, SGI Consulting, August 2014
  • COBIT 5, SGI Consulting, August 2014

Languages

Spanish
Proficient
C2
English
Upper intermediate
B2
French
Elementary
A2

Personal Information

REFERENCES
Miyerlandi Briceño Cardona, Section Chief, Banco de la República
T : +57 313 4832994
Sandra Marcela Meneses, Executive Assistant, Banco de la República
T : +57 301 7877077
Sebastián Llerena, Publicist, Pixelux
T : +57 301 5801757
Eliana Chavez, Talent Coordinator, Avianca
T : +57 315 3144858

Timeline

Risk and Process Specialist

Banco de la República
01.2024 - 04.2025

International Foreign Exchange and Payments Professional

Banco de la Replica
02.2018 - 12.2023

Quality Engineer

Idemia Identity Security
07.2016 - 02.2018

Process Analyst

Sonda
02.2015 - 06.2016

Organization & Methods Analyst

NEXA BPO
02.2014 - 02.2015

Organization & Methods Intern

NEXA BPO
08.2013 - 02.2014

Master of Science - Project Management

Universidad Militar Nueva Granda

Post-Graduate Certificate - Project Management

Universidad Militar Nueva Granada

Bachelor of Science - Industrial Engineering

Universidad Cooperativa De Colombia
Lina Leon