Lilyann Sansburn
Denver
Summary
Resourceful supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
3
3
years of professional experience
Work History
Supervisor
Young Americans Bank
05.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments, account openings and other banking services.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Researched consumer disputes, including gathering and analyzing relevant information from various sources.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Maintained positive working relationships with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Ensuring compliance with banking regulations and policies
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Built rapport with other industries and managed a successful relationship
Teller
Bank of the West
03.2022 - 05.2023
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Identified transaction errors when debits and credits did not balance
- Performed daily reconciliation of teller drawer within established limits
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Leveraged customer service and sales abilities to consistently meet performance goals
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Bear Creek High School
Lakewood05-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Processes and procedures
- Teamwork and collaboration
- Excellent communication
- Problem-solving aptitude
Timeline
Supervisor
Young Americans Bank
05.2023 - Current
Teller
Bank of the West
03.2022 - 05.2023
Metropolitan State University of Denver
High School Diploma -
Bear Creek High School
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