Lily Wagner
Conifer
Summary
Involvement in high-pressure environments, I leveraged my strong work ethic and customer service skills, enhancing guest satisfaction and loyalty. Experience in cash handling and maintaining cleanliness, my ability to resolve conflicts and manage multiple tasks simultaneously stands out, significantly contributing to operational efficiency and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Server
El Rancho
07.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
Customer Service Representative
Rocky Mountain Wraps
05.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Wing Wagon
02.2020 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Conifer High School
Conifer, CO05-2023
Skills
- Strong work ethic
- Customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Professional appearance
Timeline
Server
El Rancho
07.2024 - 09.2024
Customer Service Representative
Rocky Mountain Wraps
05.2022 - 06.2024
Customer Service Cashier
Wing Wagon
02.2020 - 04.2022
High School Diploma -
Conifer High School
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