Lilianna Tedros
Fort Collins,CO
Summary
A productive, trustworthy, and people-oriented worker with previous experience working in casual restaurants and retail. Seeking a position where I can make a positive contribution by improving the workplace, professionally and financially. Experience providing excellent customer service, developing courteous relationships with co-workers, and maintaining a positive environment.
Overview
5
5
years of professional experience
Work History
Receptionist
Prim & Polish
Fort Collins, Colorado
07.2025 - 03.2026
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls, ensuring prompt and courteous responses.
- Scheduled appointments and maintained calendars for staff members.
- Organized and maintained a tidy reception area for welcoming atmosphere.
- Collaborated with team members to improve reception workflow efficiency.
Sales Associate
Forever 21
Fort Collins, Colorado
07.2024 - 05.2025
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
H&M
Escondido, California
07.2022 - 07.2023
- Ensured a comfortable shopping experience by greeting customers
- Opened and closed the store, keeping all merchandise accounted for and all systems operational
- Handled transactions securely using the POS system
- Kept an organized store by ensuring departments were neat and orderly
- Maintained efficient fitting room traffic during busy days and returned all discarded clothing to its proper location
- Prioritized store upkeep, reloading frequently purchased items regularly
- Developed strong bonds with coworkers which enhanced communication and efficiency throughout the workplace
To-Go Specialist
Olive Garden
Escondido, California
07.2021 - 10.2021
- Managed, prepared, and packaged to-go orders correctly and quickly
- Operated phone and computer orders, making time estimates based on food knowledge and organizing accordingly
- Safely and responsibly received cash and credit card payments
- Created a clean, sanitary space for customers inside the front of house as well as the back
- I checked that the main ingredients were easily accessible and filled, along with the condiments and cutlery
- Assisting with tasks outside of my job description, such as serving tables, helping in the kitchen, or bring utensils and condiments to customers
Education
Business -
Colorado State University
Fort Collins, CO05.2026
Business -
Palomar College
Escondido, CA05.2023
High School Diploma -
San Pasqual High School
Escondido, CA06.2021
Skills
- Multitasking
- Problem solving
- Customer service
- Phone etiquette
- Schedule management
- Organizational skills
- Communication skills
- Food service
- Retail sales
- Cash handling
- Teamwork and collaboration
- Listening skills
- Time management
- Problem-solving skills
- Excellent people skills
Timeline
Receptionist
Prim & Polish
07.2025 - 03.2026
Sales Associate
Forever 21
07.2024 - 05.2025
Sales Associate
H&M
07.2022 - 07.2023
To-Go Specialist
Olive Garden
07.2021 - 10.2021
Business -
Colorado State University
Business -
Palomar College
High School Diploma -
San Pasqual High School