LILY MCKINNEY

Fort Collins,CO

Summary

Dedicated professional with demonstrated strengths in customer service, time management and multi-tasking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

years of professional experience

Work History

Barista Trainer

Starbucks

11.2023 - Current

Trained new team members with positive reinforcement and respectful, encouraging coaching.
Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary.
Analyzed and evaluated training effectiveness and program outcomes.
Improved barista skills through one-on-one training sessions and practical demonstrations.
Taught proper procedures and strategies for success to new employees.

Barista/Keyholder

Little Dog Coffe

09.2022 - 09.2023

Accelerated employee development with multifaceted training, mentoring and coaching approach
Fostered team environment focused on customer satisfaction and efficiency
Empowered new employees with knowledge and abilities necessary to successfully prepare large selection of beverages, including custom options and off-menu preparations
Balanced the cash registers and calculated the deposit to prepare it for the bank to retrieve
Prevented losses by monitoring employees' handling of cash and use of supplies
Recaptured customer loyalty by deftly handling conflicts and restoring service satisfaction

Server

Rosewood Villa Asssisted Living

08.2021 - 09.2022

Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
Adhered to all safety, sanitization, and food handling guidelines and regulations
Communicated realistic food preparation times and opinions on menu items to manage customer expectations
Listened to guest needs and responded promptly for personalized service
Received theory and practical instruction to prepare for entry-level employment in healthcare
Advancing to executed, learned principles by working directly with patients

Education

University of Alaska Anchorage -

University of Alaska Anchorage

Anchorage, Ak

Service High School -

Service High School