- I was an avid participant in DECA as well as the National Honors Art Society while attending high school in Castle Rock
- I was the president of my CCA (Visual Arts) at Saint Margaret’s Secondary School for two years
- Documenting and sharing travel experiences
- Drawing and Painting
- Yoga/Pilates
- Reading
Lily Durkin
Denver
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient time management. Knowledgeable about providing exceptional customer service and multitasking. Dedicated to creating a welcoming atmosphere and enhancing overall guest/customer satisfaction. I thrive in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into a new field, leveraging these skills to contribute to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
BJ's Restaurant & Brewhouse
11.2025 - 04.2026
- Greeted and seated guests promptly to ensure positive dining experiences.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Collaborated with kitchen and wait staff to coordinate service during peak hours.
- Trained new host staff on company policies and customer service standards.
- Addressed guest inquiries and concerns, enhancing overall satisfaction levels.
- Monitored dining area for cleanliness and readiness, maintaining high standards of appearance.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Ulta Team Member/Cashier
Target
01.2025 - 08.2025
- As a team member, I utilized a variety of skills, including answering phone calls, restocking shelves, maintaining a professional and clean storefront, and encouraging guests to sign up for various Target promotional materials.
- Collaborated with team members to ensure efficient product stocking and organization on sales floor.
Hostess/kitchen staff
Vista Vino
07.2023 - 06.2025
- As a hostess, I utilized customer service skills by greeting and seating all of our customers and answering phone calls.
- Additionally, working as a Pantry Chef, I have managed to sharpen my cooking abilities and have received training in the F&B industry.
- Managed reservation systems to maintain accurate seating arrangements.
- Collaborated with kitchen and wait staff to streamline service flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Monitored dining area for cleanliness and organization during peak hours.
Barista
Sharetea
06.2023 - 07.2024
- Prepared and served a variety of beverages, ensuring high quality and consistency.
- Maintained cleanliness and organization of workspace to uphold health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Handled cash transactions accurately, providing exceptional service to customers while managing register duties.
- Developed knowledge of menu items, offering recommendations based on customer preferences and dietary needs.
- Implemented inventory management practices to reduce waste and ensure product availability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Part-Time Service crew
An Açai Affair
06.2022 - 03.2023
- Provided exceptional customer service, ensuring a welcoming environment and positive dining experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline operations and improve service delivery times.
- Assisted in training new staff on menu items, preparation techniques, and customer engagement strategies.
- Monitored inventory levels, ensuring timely restocking of supplies to prevent shortages during peak hours.
- Handled customer inquiries and resolved complaints promptly, enhancing overall satisfaction ratings.
- Developed knowledge of product offerings, enabling effective recommendations tailored to customer preferences.
Education
Bachelor of Science - Nursing
University of Colorado Colorado Springs
Colorado Springs12-2029
High School Student -
Douglas County High School
Castle Rock, CO05-2025
High School Diploma -
Saint Margaret’s Secondary School
SingaporeSkills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Payment processing
- Hospitality service expertise
- Efficient collaboration
- Service prioritization
- Guest complaint resolution
VOLUNTEERING & COMMUNITY SERVICE
- Save our Street Dogs: I started a fundraiser for the street dogs of Bangalore through the sale of handcrafted visual arts; 100% of the proceeds were used to feed and shelter street dogs
- Daughters of Tomorrow: I worked with low-income families in Singapore, engaging and supervising children (ages 3-12) while their mothers participated in various workshops
- School-sanctioned Community Service: I aided Douglas County High School's IB director in the assembly of the IB exam papers
- Caring for Cambodia: Worked at a local Cambodian orphanage, providing the children with reading and painting experiences as well as baskets stocked with snacks and new clothes/shoes
AWARDS
- Dean's List-University of Colorado Colorado Springs (Spring Semester 2026)
- Dean's List-University of Colorado Colorado Springs (Fall Semester 2025)
- IB Graduate-Douglas County High School, Grade 12
- DECA-State qualifier 2024-Douglas County High School, Grade 12
- EDUSAVE 2023-Saint Margaret’s Secondary School,Grade 10
- EDUSAVE 2022-Saint Margaret’s Secondary School,Grade 9
Interests
Certification
- CNA - Certified Nurse Assistant-Voyager Nursing Aide Program
- BLS (CPR and AED) Certified- American Heart Association
Timeline
Hostess
BJ's Restaurant & Brewhouse
11.2025 - 04.2026
Ulta Team Member/Cashier
Target
01.2025 - 08.2025
Hostess/kitchen staff
Vista Vino
07.2023 - 06.2025
Barista
Sharetea
06.2023 - 07.2024
Part-Time Service crew
An Açai Affair
06.2022 - 03.2023
Bachelor of Science - Nursing
University of Colorado Colorado Springs
High School Student -
Douglas County High School
High School Diploma -
Saint Margaret’s Secondary School