Lilly Gjocaj
Bloomfield
Summary
Results-driven account manager who transforms complex automotive programs into profitable, long-term growth. Captured $1.5 M+ in obsolete & retro-cost recoveries, delivered 7 % average piece-price increases across 30+ SKUs, and helped win $24 M in new-program awards—all while safeguarding best-in-class buyer relationships and routinely standing in for the VP of Sales.
Overview
5
5
years of professional experience
Work History
Account Manager
NYX, Inc.
Plymouth
07.2023 - Current
- Recovered $1.06 M in obsolete-inventory and retroactive cost credits by auditing SAP POs and negotiating make-goods with Tesla & Volkswagen.
- Secured +7 % average piece-price uplift while blocking $480 k in proposed decreases through cost-modeling and competitive benchmarks.
- Defended margins by presenting data-backed arguments that eliminated buyer-requested price reductions on 12 key components.
- Won 3 new interior-trim programs ($24 M lifetime) by co-authoring quotes and presenting margin strategy to executive review board.
- Served as Acting VP Sales during leadership absences—directed weekly pipeline calls, approved quotes >$250 k, and resolved escalated commercial issues.
- Managed strategic accounts worth $20 M+ annual revenue, coordinating engineering, quality, and production teams to exceed customer KPIs.
- Maintained trusted partnerships with buyer teams, achieving repeat-business rate of 95 % and top-tier supplier scorecards.
Network Administrator
NYX, Inc.
01.2022 - 08.2023
- Provided full-spectrum IT support across four manufacturing sites, reducing network downtime 30 % and training 70+ staff in system best practices.
Team Leader, Injection Molding
NYX, Inc.
01.2021 - 01.2022
- Supervised 16 operators on 11 presses, streamlining workflows to boost OEE by 12 % and drive zero-defect launches.
Education
B.S. - Computer Science & IT
UBT University for Business and Technology
Pristina, KosovoSkills
- Strategic B2B Sales
- Key Account Management
- Contract Negotiation
- Cost-Recovery & Pricing Strategy
- Cross-Functional Leadership
- Lean Manufacturing
- Quality Assurance
- ERP/MRP (SAP, CMS)
- Data Analysis
- Network Administration
- Injection Molding Operations
- Account management
- Negotiation techniques
- Problem solving
- Relationship building
Websites
Languages
English (Native), Albanian (Native), Spanish (Proficient)
Accomplishments
- Cost & Revenue Wins: $1.5 M obsolete/retro recoveries
- $850 k annual price uplifts
- 3 new programs awarded (lifetime $24 M)
- Leadership: Acted for VP Sales on four occasions, steering $4 M in quotes with 0 % margin erosion
- Client Satisfaction: 100 % on-time delivery & issue resolution scores with Tesla & Volkswagen (2024-25)
Timeline
Account Manager
NYX, Inc.
07.2023 - Current
Network Administrator
NYX, Inc.
01.2022 - 08.2023
Team Leader, Injection Molding
NYX, Inc.
01.2021 - 01.2022
B.S. - Computer Science & IT
UBT University for Business and Technology