Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
Generic

Lilly Gjocaj

Bloomfield

Summary

Results-driven account manager who transforms complex automotive programs into profitable, long-term growth. Captured $1.5 M+ in obsolete & retro-cost recoveries, delivered 7 % average piece-price increases across 30+ SKUs, and helped win $24 M in new-program awards—all while safeguarding best-in-class buyer relationships and routinely standing in for the VP of Sales.

Overview

5
5
years of professional experience

Work History

Account Manager

NYX, Inc.
Plymouth
07.2023 - Current
  • Recovered $1.06 M in obsolete-inventory and retroactive cost credits by auditing SAP POs and negotiating make-goods with Tesla & Volkswagen.
  • Secured +7 % average piece-price uplift while blocking $480 k in proposed decreases through cost-modeling and competitive benchmarks.
  • Defended margins by presenting data-backed arguments that eliminated buyer-requested price reductions on 12 key components.
  • Won 3 new interior-trim programs ($24 M lifetime) by co-authoring quotes and presenting margin strategy to executive review board.
  • Served as Acting VP Sales during leadership absences—directed weekly pipeline calls, approved quotes >$250 k, and resolved escalated commercial issues.
  • Managed strategic accounts worth $20 M+ annual revenue, coordinating engineering, quality, and production teams to exceed customer KPIs.
  • Maintained trusted partnerships with buyer teams, achieving repeat-business rate of 95 % and top-tier supplier scorecards.

Network Administrator

NYX, Inc.
01.2022 - 08.2023
  • Provided full-spectrum IT support across four manufacturing sites, reducing network downtime 30 % and training 70+ staff in system best practices.

Team Leader, Injection Molding

NYX, Inc.
01.2021 - 01.2022
  • Supervised 16 operators on 11 presses, streamlining workflows to boost OEE by 12 % and drive zero-defect launches.

Education

B.S. - Computer Science & IT

UBT University for Business and Technology
Pristina, Kosovo

Skills

  • Strategic B2B Sales
  • Key Account Management
  • Contract Negotiation
  • Cost-Recovery & Pricing Strategy
  • Cross-Functional Leadership
  • Lean Manufacturing
  • Quality Assurance
  • ERP/MRP (SAP, CMS)
  • Data Analysis
  • Network Administration
  • Injection Molding Operations
  • Account management
  • Negotiation techniques
  • Problem solving
  • Relationship building

Languages

English (Native), Albanian (Native), Spanish (Proficient)

Accomplishments

  • Cost & Revenue Wins: $1.5 M obsolete/retro recoveries
  • $850 k annual price uplifts
  • 3 new programs awarded (lifetime $24 M)
  • Leadership: Acted for VP Sales on four occasions, steering $4 M in quotes with 0 % margin erosion
  • Client Satisfaction: 100 % on-time delivery & issue resolution scores with Tesla & Volkswagen (2024-25)

Timeline

Account Manager

NYX, Inc.
07.2023 - Current

Network Administrator

NYX, Inc.
01.2022 - 08.2023

Team Leader, Injection Molding

NYX, Inc.
01.2021 - 01.2022

B.S. - Computer Science & IT

UBT University for Business and Technology

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Lilly Gjocaj