Lillian Roll
Colorado Springs
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Stock Associate/Brand Representative
Hollister
07.2025 - Current
- Organized and stocked merchandise to ensure optimal product availability.
- Assisted with inventory management, tracking stock levels accurately.
- Collaborated with team members to maintain store presentation standards.
- Executed daily replenishment tasks to enhance shopping experience.
- Trained new associates on operational procedures and best practices.
Food & Beverage Expert
Target
10.2023 - 09.2024
- Uphold and maintain the execution of the Food and Beverage Standards
- Execute food and beverage processes, including food deliveries, replenishment, straightening merchandise, in-stock routines, data accuracy, culling, rotation, cleaning, signing, and organizing and storing reserve products
- Collaborate closely with team members to achieve project objectives
- Follow all food safety requirements
- Work with vendors to proactively set, maintain, and make planned changes to sales floor merchandise displays, and to keep organized backroom space
- Support guest services by helping as a backup cashier, Order Pick Up, and Drive Up
Customer Experience Associate
AAFES Exchange
10.2021 - 11.2022
- Ensure a positive shopping experience for military personnel and their families
- Greet customers upon contact, and assess their needs
- Adhere to merchandise presentation standards
- Arrange space on the sales floor
- Set up promotional fixtures
- Ensure the cleanliness of assigned areas
- Assist customers with price changes, special orders, refunds, and online orders
- Help promote the benefits of the Military Star credit card and other corporate programs
- Operate a cash register and handle transactions
Style Consultant
Target
04.2020 - 08.2020
- Create a welcoming and inspiring shopping experience for guests
- Ensure product availability and provide personalized style recommendations while staying on current trends and brand guides
- Help set up and take down any promotional signing
- Support customer service by being a back-up cashier when needed
- Sort truck freight, and help push freight to the sales floor
- Locate merchandise in the back room based on business needs
- Maintain product availability and a full floor plan by executing priority fills, manual fills, and merchandising to capacity to create a guest-ready floor pad
Education
Associate of Applied Science -
Apex College of Veterinary Technology
Colorado Springs, COHigh School Diploma -
Buena High School
Sierra Vista, AZ05.2020
Skills
- Cash handling
- Space organization
- Team collaboration
- Customer service
- Inventory management
- Active listener
- Attention to detail
- Adaptability
- Communication
- Friendly, positive attitude
Timeline
Stock Associate/Brand Representative
Hollister
07.2025 - Current
Food & Beverage Expert
Target
10.2023 - 09.2024
Customer Experience Associate
AAFES Exchange
10.2021 - 11.2022
Style Consultant
Target
04.2020 - 08.2020
High School Diploma -
Buena High School
Associate of Applied Science -
Apex College of Veterinary Technology