Lillian Rojas
Tacoma,WA
Summary
Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
Overview
13
13
years of professional experience
Work History
Driver
Uber passenger, Uber Eats, Doordash, Amazon Flex
Seattle, WA
07.2019 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Warehouse Associate
Delta Airlines
Seattle, WA
11.2018 - 07.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Used pallet jacks to move items to and from warehouse locations.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Arranged items on store racks and shelves, checking correct location and prices.
Airport Security Screener
DGS Delta Global Services
Seattle, WA
10.2016 - 11.2018
- Performed searches and screening and conducted bag searches with constant focus on identifying potentially life-threatening devices.
- Controlled facility entry and exit points, secured premises and personnel by patrolling property, inspected buildings and equipment and continually observed for safety or security hazards.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Completed routine and incident-related documentation.
Wheelchair Agent
Bags Inc.
FT LAUDERDALE, FL
05.2015 - 11.2016
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers, answered questions and discussed services.
- Assisted customers with baggage claims.
- Communicated with gate agents to coordinate assistance boarding.
- Helped customers enter airplane, locate seat and stow luggage.
- Aided customers with TSA checkpoint screenings.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Maintained team compliance with TSA, FAA standards.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Improved passenger comfort with special items, food distribution and proactive actions.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
Wheelchair Agent
Direct Airline Services
FT. LAUDERDALE, FL
04.2012 - 05.2015
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers, answered questions and discussed services.
- Assisted customers with baggage claims.
- Communicated with gate agents to coordinate assistance boarding.
- Helped customers enter airplane, locate seat and stow luggage.
- Aided customers with TSA checkpoint screenings.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Maintained team compliance with TSA and FAA standards.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Improved passenger comfort with special items, food distribution and proactive actions.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
- Performed Supervisor Duties on occasional basis as requested due to understaffing.
Education
GED -
G.Holmes Braddock
Miami, FL09.1999
Skills
- Behavioral analysis
- Customer relations skills
- Planning
- Problem resolution
- Flexible
- Fluent in Spanish
- People skills
- Reliable and trustworthy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Driver
Uber passenger, Uber Eats, Doordash, Amazon Flex
07.2019 - Current
Warehouse Associate
Delta Airlines
11.2018 - 07.2019
Airport Security Screener
DGS Delta Global Services
10.2016 - 11.2018
Wheelchair Agent
Bags Inc.
05.2015 - 11.2016
Wheelchair Agent
Direct Airline Services
04.2012 - 05.2015
GED -
G.Holmes Braddock