Lillian Collins
Loveland
Summary
Dedicated Unit Assistant with expertise in patient scheduling and medical records management. Committed to enhancing clinic operations and delivering exceptional patient care.
Overview
7
7
years of professional experience
Work History
Unit Assistant Lead
Stonecreek Family Physicians
Manhattan
06.2022 - 01.2026
- Coordinated patient scheduling and managed appointment logistics for efficient clinic operations.
- Facilitated communication between patients and healthcare providers to ensure seamless visits.
- Maintained patient records, ensuring confidentiality and accuracy in documentation practices.
- Assisted medical staff by preparing examination rooms and organizing necessary supplies.
- Handled incoming calls, directing inquiries to appropriate staff promptly.
- Supported intake processes by collecting patient information and verifying eligibility effectively.
- Greeted patients upon arrival, providing assistance as needed to enhance service experience.
- Addressed customer complaints to ensure satisfaction and uphold service quality standards.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Housekeeper
Wamego Health Center
Wamego
06.2019 - 06.2022
- Operated cleaning equipment and tools efficiently and safely.
- Restocked supplies and ensured inventory levels remained adequate.
- Assisted with laundry services, including washing, drying, and folding linens.
- Collaborated with team members to ensure efficient cleaning operations and maintain high standards of cleanliness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Efficiently prioritized tasks to ensure timely completion of cleaning duties throughout property.
Education
High School Diploma -
Jayhawk Linn
Mound City, KS05-2019
Skills
- Patient scheduling
- Medical records management
- Appointment logistics
- Healthcare support
- Patient intake processing
- Customer service
- Team collaboration
- Problem solving
- Time management
- Patient care expertise
- Office administration
- Medical Procedures Understanding
References
References available upon request.
Timeline
Unit Assistant Lead
Stonecreek Family Physicians
06.2022 - 01.2026
Housekeeper
Wamego Health Center
06.2019 - 06.2022
High School Diploma -
Jayhawk Linn