Lilli Marco
Grand Junction
Summary
Distinguished for excellence at Big Daddy Bagels, I leveraged problem-solving and customer service skills to enhance team efficiency and guest satisfaction. Trained new members, adeptly handled cash transactions, and resolved complaints, significantly contributing to a positive dining experience. Recognized for multitasking and organizational skills.
Overview
3
3
years of professional experience
Work History
Team Member
Big Daddy Bagels
05.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Hostess
Proto’s Pizza
05.2021 - 08.2021
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Culinary Arts
Colorado Mesa University
Grand Junction, CODiploma -
Legacy High School
Broomfield, CO05.2024
Skills
- Problem-solving
- Teamwork and collaboration
- Positive attitude
- Customer service
- Following instructions
- Cash handling
- Cleaning
- Money handling
- Organizing work stations
- Product knowledge
- Order preparation
Affiliations
Alpha Sigma Alpha at Colorado Mesa University
Timeline
Team Member
Big Daddy Bagels
05.2023 - 08.2024
Hostess
Proto’s Pizza
05.2021 - 08.2021
Culinary Arts
Colorado Mesa University
Diploma -
Legacy High School
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