Liliya Volkov

Responsible for accepting, reviewing, verifying, and processing collateral packages for Mortgage Warehouse customers to secure warehouse lines of credit.

Data input of collateral on the tracking system.

File new and ship shipped collateral and retrieve collateral for shipping to investors.

Process Advance and Pay down requests on the Warehouse Line of Credit. Review and release wires for loan closings.

Process incoming wires and from Investors.

Balance activity daily. Review, research and clear exceptions.

• Processed high-volume transactions accurately and efficiently to support operational workflows.
• Coordinated documentation and data entry to ensure compliance with company policies.
• Trained new team members on operational procedures and best practices for workflow efficiency.
• Processed Change orders and filled them with accuracy.
• Balanced vault and the drawer daily.

• Supervised a team of 10 tellers and daily banking operations.
• Coached tellers to help them grow in their future career goals.
• Met with customers and resolved any problems or complaints.
• Provided support and resolutions for customer concerns.
• Coached and motivated team members to achieve high performance, drive customer satisfaction and affect business results.
• Helped customers succeed financially and deepen relationships with customers.

• Accountable for operational excellence and customer experience.
• Complete teller and service transactions, cash handling, and approvals.
• Adhere to opening and closing procedures to protect employees and bank assets.
• Identified issues and followed procedures for customer complaints.
• Assisted managers with their daily tasks.
• Trained tellers and brought them up to speed with all responsibilities as new employees.
• Identified customer financial needs and made referrals to bankers.

• Provide service, advice and guidance to customers to help them improve their financial lives.
• Cash handling, made deposits, withdrawals, cash advances, bonds, payments, balanced my drawer and the vault at the end of the day and all other teller transactions.
• Followed an effective and consistent risk process.

• Front desk duties: Checking in customers, answering calls, scheduling appointments, billing insurances and providing excellent customer service.
• Tech: Checking in clients and getting their eyes tested before they see a doctor.