Liliana Aleman
Greeley
Summary
Friendly and adaptable individual with excellent communication skills and positive attitude. Understanding of effective customer service practices and proficient in problem-solving and conflict resolution. Committed to creating positive experience for customers and driving satisfaction.
Overview
5
5
years of professional experience
Work History
Personal Banker
FirstBank
02.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Overnight Stocker
Walmart
01.2020 - 12.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Education
High School Diploma -
Greeley Central High-School
Greeley05-2019
Skills
- Customer service
- Positive attitude
- Problem-solving
- Multitasking
- Excellent communication
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker
FirstBank
02.2022 - Current
Overnight Stocker
Walmart
01.2020 - 12.2021
High School Diploma -
Greeley Central High-School
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