Lilia C. Sardi Correa

Supervise over 20 freelancers to ensure that all projects are delivered on time, following the strict guidelines of our key customers.

• Develop and implement a database to optimize business performance with consistent data tracking and analysis of ongoing operations.
• Respond to customer inquiries and complaints.
• Recommend and implement procedural changes to enhance customer satisfaction.
• Monitor and adjust staff schedules based on business requirements.

Optimized margins on the Europe to North America route, with an annual budget of +USD 500 million, delivering double-digit net earnings for 2020 and 2021.

• Key member of the regional team for the integration of a new brand, resulting in positive project completion.
• Actively contributed to the design of the network, recommending additional port call/trip ideas, generating USD $1M in 2020.
• Promoted the initiative to include stability frames in all vessels, providing an additional USD $50K per trip.
• Optimized profit margins for 16 interconnected services, increasing revenues by + USD 1M in three months.
• Implemented the Employee Satisfaction team, improving employee commitment and satisfaction.
• Created the main form of communication with colleagues throughout Europe, which was later globally adopted.

Responsible for 60% of the budget in volume and income of the cluster, positioning the Caribbean Sea Cluster as one of the best in terms of revenue.

• Acted as liaison with teams in Asia and Latin America to meet top-line growth and profitability objectives.
• Developed a market feedback process and delivered 30% over budget in the first year as business manager.
• Coordinated and executed a new cluster pricing system, defining the value of the service and a tangible price in 15 countries.

Appointed permanent Assistant to the Marketing Manager within the first 3 months.

• Advocated for tactical marketing, connecting, engaging, and building long-term customer relationships.
• Analyzed the competition and evaluated market trends, generating data for Trade & Sales to develop strategies to improve market share.
• Created a stable process for the follow-up of the Customer Satisfaction Survey, leading to the global recognition of the Caribbean Sea Cluster and presenting the project to the Global CEO.

Working Capital Analyst, Senior Customer Service Agent, Sales Coordinator and Administrative & Human Resources Assistant

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.