Lisa Robinson

• Operated and maintained critical systems: Ensured continuous uptime and safe performance of electrical, mechanical, HVAC, and fire/life safety systems through routine monitoring and maintenance.
• Lead incident response and troubleshooting: Acted as the primary escalation point for facility issues, coordinated rapid resolution to minimize downtime and service impact.
• Cherwell ticketing system for customer remote hands, P1/P2s, and recurring tickets.
• Lead on all customer cabinet projects and upgrades: Assisted with planning and execution of system deployments, expansions, decommissioning, and upgrades, ensuring alignment with operational goals.
• Managed vendor relationships: Coordinate preventive maintenance, testing, and repairs with third-party vendors, ensuring quality, safety, and contract compliance.
• Trained and mentored technical staff: Provided guidance and training to data center technicians to promote consistent operations and professional growth.
• Maintained documentation and compliance: Developed and updated SOPs, equipment records, and performance reports to support audits and ensure regulatory compliance.
• Responded to emergencies and off-hours events: Participate in after-hours support and emergency response to restore operations quickly and safely.
• Expert in Security Cameras, Generators, AHUs, Chillers, RO systems, UPS, BioLocks, Cabinet Build Outs, Fiber and Copper Cabling, Data Center Security, Shipping/Receiving, Fire Safety Systems, and Customer Service.
• Received the most 5-star reviews from customers in the company.
• On call 24/7.

Set-up LAN, IP, Printer, WAP

Bookkeeper entering all expenses and income in Quickbooks

Set-up jobs, procured materials, kept inventory, sent invoices

• Designed and built Cisco routers/switches networks and ordering/inventory all Network Equipment.
• Deployed two Data Centers at DU, improved MDFs and IDFs.
• Expert in rack layout and design, patch panels, copper/fiber cable pulls with service loop, emergency splicing with Fujikura FSM-60S.
• CRAC and emergency generator monitoring/testing.
• Deployed wireless APs, PoE, and Cisco VOIP. Trunking, VLANs, QoS, NAT, SIP, UPC scanner, billing, and MS Office.
• Power phase balancing for unity power factor, critical bus monitoring.
• Engineered many upgrade and documentation techniques which are now standard practice at DU.
• Improved documentation, labeling, shortened actual outage times, and improved accuracy.
• Called in often to investigate problems which stumped others.
• Ability to uncover hidden obstacles and think about what could go wrong before starting a job.
• On call 24/7.

• Worked as a Call Center order taker done from my home.
• I took credit card numbers and set up clients for service.
• I need very little supervision and can be trusted with personal financial information.
• Strong ethics and moral responsibility.

• Designed protection (written, one-line, Auto-cad, calculations, settings) for Transmission Lines, Generators (wind, natural gas, coal), Substations and Power Plants.
• Viewed ATO testing (hospitals, data centers, universities).
• One year cross-training in Substation Engineering designing, ordering equipment, and field support for 115/230KV Substations.
• Investigated disturbances and wrote reports for system improvements.
• Exciting memories were being in a hydro shutdown for maintenance at Grand Coulee, a 700KV Substation, and the protection engineer for The Ponnequin Wind Farm.
• Represented the company to high profile customers and ability to educate the customer at their knowledge level.