Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lidia Iraheta

Colorado Springs

Summary

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Hilton Garden Inn Hotel
Colorado Springs
02.2025 - Current
  • Managed room reservations using the hotel's booking system.
  • Greeted guests warmly and efficiently at the front desk.
  • Streamlined check-in and check-out procedures for enhanced guest experience.
  • Provided comprehensive information about hotel amenities and local attractions to guests.ttractions.
  • Handled guest inquiries and resolved issues promptly.
  • Collaborated with housekeeping to ensure room readiness.
  • Maintained a tidy and organized front desk area.
  • Answered phones, responded to inquiries, and took messages.
  • Provided excellent customer service while upholding company policies.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed cash drawer responsibly throughout shift.

Front Office Manager

Ramada plaza Midtown
Albuquerque
09.2018 - 11.2023
  • Assisted in managing daily hotel operations and guest services.
  • Coordinated staff schedules to ensure optimal coverage and efficiency.
  • Implemented guest feedback systems to improve service quality.
  • Resolved guest complaints promptly to enhance satisfaction levels.
  • Managed inventory of supplies and equipment for hotel departments.
  • Ensured all staff members had appropriate training and development opportunities.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
  • Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
  • Collaborated with other departments to coordinate service delivery across the organization.
  • Coordinated with vendors to ensure timely delivery of supplies and services.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Conducted regular inspections of all public areas within the hotel premises.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Implemented operational changes as needed in order to maximize efficiency of hotel operations.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Administered new hire paperwork and maintained employee files.
  • Made recommendations for salary and wage increases based on performance reviews.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Issued room keys and escort instructions to bellhops.
  • Supervised daily housekeeping operations to maintain cleanliness standards in guest areas.
  • Conducted inspections to verify adherence to quality and safety guidelines.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Reported damage or theft of hotel property to management.
  • Transported passengers safely between designated locations.
  • Ensured compliance with traffic regulations and safety protocols.
  • Assisted passengers with luggage and special needs requirements.
  • Maintained vehicle cleanliness and performed routine inspections.
  • Monitored vehicle performance and reported maintenance issues promptly.
  • Monitored premises to ensure safety and security of guests and staff.
  • Responded promptly to incidents, providing assistance and reporting details.
  • Collaborated with local law enforcement during emergencies and investigations.
  • Managed access control procedures for guest rooms and restricted areas.
  • Managed inventory of maintenance supplies to ensure availability for repairs.
  • Developed preventive maintenance schedules for equipment and facilities upkeep.
  • Responded quickly to emergency maintenance issues during peak hotel hours.

Education

Medical Assistant -

Anthem Institute
Jersey City, NJ
12-2012

High School Diploma -

North Bergen Vocational School
North Bergen, NJ
06-2010

Skills

  • Reservation management
  • Front desk operations
  • Guest relations
  • Cash handling
  • Customer service
  • Staff coordination
  • Service quality improvement
  • Compliance adherence
  • Inventory management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Conflict resolution
  • Team leadership
  • Record preparation
  • Hospitality services
  • Service dispatching
  • Supply replenishment

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Agent

Hilton Garden Inn Hotel
02.2025 - Current

Front Office Manager

Ramada plaza Midtown
09.2018 - 11.2023

Medical Assistant -

Anthem Institute

High School Diploma -

North Bergen Vocational School

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Lidia Iraheta