Colorado Department of Public Health & Environment (CDPHE)
Denver
13
years of professional experience
Public administration and public health professional with hands on experience in Colorado's regulatory landscape. Skilled in evaluating compliance standards and interpreting public health regulations to guide healthcare organizations. Navigates complex bureaucratic challenges to implement effective programming and drive impactful outcomes through data analysis and collaboration.
Work History
ACUTE CARE COMPLAINT COORDINATOR - HEALTH PRO. III
10 Months
Colorado Department of Public Health & Environment (CDPHE) | 09.2025 - Current
Receive, assess, and manage complaints involving acute care hospitals, critical access hospitals, ambulatory surgery centers, federally qualified health clinics, rural health clinics, ESRDs, and Colorado correctional facilities from community members.
Prepared detailed case documentation and recommendations to inform survey and investigation decisions.
Conduct comprehensive reviews of complaint allegations, gather and analyze supporting documentation, and determine whether concerns meet state and federal regulatory criteria for compliance investigations.
Apply knowledge of healthcare regulations and standards to evaluate potential violations.
Facilitated regulatory oversight process through investigations leading to citations, corrective action plans, and improvements in hospital compliance and patient care.
LICENSING & CERTIFICATION SPECIALIST - TECH. IV
2 Years 3 Months
Colorado Department of Public Health & Environment (CDPHE) | 06.2023 - 09.2025
Processed health facility licensing & certification applications, ensured compliance with Colorado's public health regulations, and engaged stakeholders effectively.
Guided health facilities through complex regulatory requirements and collaborated to uphold high standards of care.
Evaluated licensing applications, identified compliance issues, and proposed solutions to enhance public health safety.
CUSTOMER SUPPORT SPECIALIST
9 Months
Vertafore | 09.2022 - 06.2023
Streamlined software troubleshooting processes, reducing resolution time and enhancing client satisfaction.
Collaborated with cross-functional teams to resolve complex client needs, ensuring timely and effective solutions.
Streamlined software troubleshooting processes, decreasing resolution time and improving client satisfaction.
RESTAURANT MANAGER
1 Year
Mr. Lucky’s Sandwiches | 09.2021 - 09.2022
Oversaw daily restaurant operations and staff management, ensuring service quality and operational standards.
Optimized restaurant workflows, contributing to improved customer satisfaction and increased staff productivity.
Created a cohesive team environment, improving staff morale and retention.
AMERICORPS: ASSISTANT COORDINATOR OF OPIOID POLICY & RESEARCH
1 Year
Office of Government Affairs, The Ohio State University | 07.2020 - 07.2021
Analyzed healthcare and opioid legislation to inform policy research and strengthen grant applications for public health initiatives during COVID-19 pandemic.
Coordinated community outreach events with Project 'Deaths Avoided with Naloxone' (DAWN) to raise public awareness of opioid overdose prevention strategies.
Secured funding through successful FCC COVID-19 Telehealth Grant application to expand remote healthcare services and enhance patient access.
SUSTAINABILITY CHAIR
9 Months
CU Student Government (CUSG), University of Colorado Boulder | 08.2018 - 05.2019
Spearheaded campus-wide sustainability initiatives, phasing out single-use plastic bottles and revamping CU Carbon Neutrality Master Plan to enhance environmental resilience.
Pioneered CU Sustainability & Social Impact Career Fair, connecting over 100 students with green-thinking employers to promote sustainable career paths.
Managed $1.2 million budget for CU Environmental Center, strategically allocating resources to maximize impact of sustainability projects and programs.
Led CU Sustainability Think Tank, fostering interdisciplinary dialogue and driving actionable environmental strategies across campus.
LEGISLATIVE AFFAIRS INTERN
2 Months
University of Colorado Office of Government Relations | 06.2018 - 08.2018
Analyzed federal grant funding trends, maintained comprehensive database to track allocations across University of Colorado campuses, informing funding strategies.
Helped facilitate meetings between CU's Vice Chancellor of Sustainability & Infrastructure and Colorado's Congressional delegates.
Spearheaded the nomination process for The Science Coalition's Champion of Science Award, showcasing the university's research impact.
Facilitated meetings between CU's Vice Chancellor of Sustainability & Infrastructure and Colorado's Congressional delegates, fostering collaboration on sustainability initiatives.
GREEN GREEKS PROGRAM COORDINATOR
1 Year 7 Months
Environmental Center, University of Colorado Boulder | 01.2017 - 08.2018
Conceptualized and executed a nationally leading recognized Greek Sustainability Program, positioning CU as a leader in environmental initiatives.
Introduced sustainability initiatives to Greek Life houses, fostering campus-wide adoption of eco-friendly practices and enhancing environmental stewardship.
Cultivated partnerships with Greek chapters, university departments, and local organizations to implement effective recycling and energy efficiency programs.
Represented CU at the AASHE Conference, sharing best practices and strategies for integrating sustainability into Greek life and campus culture.
FIRE MARSHAL’S OFFICE & HAZARDOUS WASTE ASSISTANT
3 Years 7 Months
Environmental Health & Safety, Stanford University | 05.2013 - 12.2016
Digitized and archived historical architectural blueprints for Stanford University's campus buildings, transitioning physical records into a digital database.
Processed campus-wide battery waste for environmentally compliant recycling and transportation in accordance with hazardous waste regulations.
Updated life safety box information for campus laboratory facilities, ensuring accurate emergency response data and compliance with fire and life safety standards.
Education
Master of Arts - Public Administration
University of Colorado, Denver | Denver, CO | 12-2024
Pi Alpha Alpha Honor Society
GPA: GPA 3.97
Capstone Project: Navigating The Bureaucracy - Technological Solutions for Multi-Jurisdictional Regulatory Challenges. Evaluating the feasibility and challenges of utilizing artificial intelligence (AI) to assist the Bureau of Land Management (BLM) in identifying, tracking, and analyzing multi-jurisdictional regulations.
Graduate Certificate: Philosophy in Education - Philosophy
Pepperdine University | Malibu, CA | 07-2021
DC Scholars Policy Cohort of 2021
Bachelor of Arts - Political Science
University of Colorado, Boulder | Boulder, CO | 05-2019
Student Leadership Award for Environmental Initiatives
Recognized by Congressman Joe Neguse (CO) for Student Leadership in Sustainability
6x Dean's List Honors
Skills
Patient advocacy
Patient communication
Stakeholder engagement
Compliance analysis
Data analysis
Team collaboration
Interpersonal skills
Complaint resolution
Google Suite
Microsoft Office
RStudio
Salesforce
ASPEN
IQIES
Timeline
ACUTE CARE COMPLAINT COORDINATOR - HEALTH PRO. III
Colorado Department of Public Health & Environment (CDPHE)
09.2025 - CurrentRead More
LICENSING & CERTIFICATION SPECIALIST - TECH. IV
Colorado Department of Public Health & Environment (CDPHE)
06.2023 - 09.2025Read More
CUSTOMER SUPPORT SPECIALIST
Vertafore
09.2022 - 06.2023Read More
RESTAURANT MANAGER
Mr. Lucky’s Sandwiches
09.2021 - 09.2022Read More
AMERICORPS: ASSISTANT COORDINATOR OF OPIOID POLICY & RESEARCH
Office of Government Affairs, The Ohio State University
07.2020 - 07.2021Read More
SUSTAINABILITY CHAIR
CU Student Government (CUSG), University of Colorado Boulder
08.2018 - 05.2019Read More
LEGISLATIVE AFFAIRS INTERN
University of Colorado Office of Government Relations
06.2018 - 08.2018Read More
GREEN GREEKS PROGRAM COORDINATOR
Environmental Center, University of Colorado Boulder
01.2017 - 08.2018Read More
FIRE MARSHAL’S OFFICE & HAZARDOUS WASTE ASSISTANT
Environmental Health & Safety, Stanford University
05.2013 - 12.2016Read More
University of Colorado, Denver
Master of Arts from Public Administration
Read More
Pepperdine University
Graduate Certificate: Philosophy in Education from Philosophy