Leyner Montes Marsiglia
Puerto Colombia
Resumen profesional
Experienced professional who has worked in the retail industry for seven years. Managed a team of 25 representatives that grossed the highest number of interaction in a major BPO. Pursuing a customer service role at Solvo to boost customer service rates.
Datos destacados
11
11
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Experiencia
AI Trainer
Outlier
Puerto Colombia
03.2023 - 12.2026
- Continuous updating of knowledge necessary for the position.
- Teamwork to facilitate the achievement of objectives.
- Efficient completion of assigned tasks.
Translator
OWS
Medellín
01.2022 - 03.2023
- Translation services in various formats: oral, written, and audiovisual.
- Simultaneous interpreting at meetings and events, and facilitating communication between parties.
- Revision and proofreading of translated content to ensure accuracy and compliance. Translation of technical, legal, informational, literary, commercial, and other types of content.
Account Management
Amazon
07.2021 - 01.2022
- Conduct account verification to assist existing users to regain access to their accounts.
- Provide resolution to account access reinstatement inquiries.
Back Office
Onelink
08.2019 - 07.2021
- Conduct new product performance analysis and user reviews and provide recommendations to improve user experience.
- Provide minute to minute subjective and objective feedback to the engineering team for software and other updates.
Workforce Supervisor
Quantica
01.2018 - 07.2019
- Conduct RTA analysis and reviews and provide projections to maintain and improve staffing rates.
- Identify and resolved staff concerns and issues.
QA Lead
Quantica
09.2017 - 12.2017
- Conducted QA reviews and provided feedback to improve service quality.
- Developed and maintained QA strategies and feedback.
Team Supervisor
Quantica
09.2015 - 09.2017
- Managed a team of 25 representatives that grossed the highest number of interaction in a major BPO.
Formación
Elementary School -
Jesus Maestro
09.1995 - 07.2001
Middle School - undefined
Lino De Clemente
09.2005 - 07.2008
High School - undefined
Esteban Gil
09.2008 - 07.2011
Enfatiza tus habilidades clave
- Strong problem-solving
- Analytical skills
- Interpersonal Skills
- Communication
- Collaboration
- Leadership
- Critical thinking
- Attention to detail
Idiomas
Español
Nativo
C2
Inglés
Nativo
C2
Japonés
Básico
A2
Diplomas
- C1 English, or Advanced level, signifies a proficient user who can handle complex academic, professional, and social situations, understanding nuanced, longer texts and expressing themselves fluently and spontaneously for various purposes, demonstrating high-level language control, according to the CEFR framework.
Cronología
AI Trainer
Outlier
03.2023 - 12.2026
Translator
OWS
01.2022 - 03.2023
Account Management
Amazon
07.2021 - 01.2022
Back Office
Onelink
08.2019 - 07.2021
Workforce Supervisor
Quantica
01.2018 - 07.2019
QA Lead
Quantica
09.2017 - 12.2017
Team Supervisor
Quantica
09.2015 - 09.2017
High School - undefined
Esteban Gil
09.2008 - 07.2011
Middle School - undefined
Lino De Clemente
09.2005 - 07.2008
Elementary School -
Jesus Maestro
09.1995 - 07.2001