Leyba Cardenas

Denver

Summary

Experienced professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving, ensuring consistent customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and remains focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.

Overview

years of professional experience

Work History

Ops Lead

Galileo Health

10.2022 - Current

Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
Managed and motivated employees to be productive and engaged in work.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assisted manager with scheduling of employees for each shift.

Shift Manager

Taco Bell

01.2015 - 05.2022

Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Assigned tasks to employees and oversaw opening and closing of restaurant.
Excelled in every store position and regularly backed up front-line staff.
Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Monitored employee food handling, safety and uniform requirements.
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
Cross-trained crew members on different duties to increase coverage.

Front Desk Receptionist

RPM

03.2021 - 07.2021

Greeted guests at front desk and engaged in pleasant conversations.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Medical Assistant - Medical Assistant

Pima Medical Institute

Aurora, CO

06.2014

Skills

Standard operating procedures
Attention to detail
Operational excellence
Customer service focus
Time management
Scheduling management

Employee training
Software knowledge
Telephone etiquette
Accurate money handling
Problem-solving skills
Team collaboration

Languages

Spanish

Native or Bilingual

Timeline